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Element Fleet Management Lead Desktop Support Technician in Toronto, Ontario

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Lead Desktop Support Technician who will play a critical part in engineering top-notch products and services in a unique industry and at a rapidly growing organization.

Are you:

  • Excited about a role that serves as the face of IT and supports the internal users that support our customers and internal operational and enabling functions?

  • Someone with excellent people and relationship-building skills which will set you up for success in interacting with colleagues, regional teams, and vendor partners?

As the Lead Desktop Support Technician, you will be responsible for installing, configuring, troubleshooting, and maintaining Microsoft Windows 10 and Mac OS desktop and laptop computers, printers and peripherals. The Lead Desktop Support Specialist will act as the Subject matter expert and point of escalation; you will work closely with other members of the information technology department to support all business and IT users.

A Day in the Life

  • Subject Matter Expert for Element’s System Center Configuration Manager (SCCM)

  • Lead Deskside resource for End User related Change activity

  • Problem management - root cause analysis and problem creation to drive down tickets and improve DSS processes

  • Provide backup support to the Email Administrator for Azure AD and O365 environments

  • Establishes and maintains a positive working relationship with all organizational departments to optimize working partnership and communication

  • Document and maintain procedures according to departmental standards

  • Act as Deskside Support point of contact with Vendors

  • Document and maintain procedures according to departmental standards

Requirements

  • High School diploma or equivalent required; Bachelor’s degree preferred

  • 1-3 years technical work experience with a minimum of 1 years experience in an IT Systems Support production environment supporting Windows 10 and Mac OS

  • Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)

  • Some knowledge of Active Directory concepts and administration

  • Experience with System Center Configuration Manager

  • Experience supporting O365 / MS Office and a variety of WiFi-enabled devices

  • Prior knowledge in supporting remote users

  • Demonstrated problem solving ability and excellent customer service skills

  • Ability to lift up to 30 pounds

#LI-NJ1

What’s in it for You

• A culture of innovation, empowerment, decision-making, and accountability

• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness

• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

• Flexible work environments

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.

Read more about our Culture (https://www.elementfleet.com/about-us/careers/our-culture) .

Learn about the Technology (https://www.elementfleet.com/fleet-services/fleet-management-technology) and Fleet Services (https://www.elementfleet.com/fleet-services) we offer our clients.

Element Fleet Management is the global leader in the fleet management industry, providing a full suite of customized services and consulting for our clients with commercial vehicle fleets. We offer our clients everything from streamlined vehicle purchasing and technology solutions to personalized driver safety resources. We simplify fleet management so that our clients are free to achieve their business goals, knowing that their vehicles are in good hands.

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