Job Information
Rogers Infrastructure Specialist in Toronto, Ontario
Infrastructure Specialist
Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:
What are we looking for :
We are looking for Transport Operations Infrastructure Specialist reporting to the Manager, Optical Networks. Transport Operations Infrastructure Specialist is responsible for Building/Provisioning, Managing, Maintain and Support of the (SONET, DWDM & CWDM), Optical Transport Network coast to coast. We interact with various groups internally and externally to provide professional services. This team pro-actively interact with a variety of platform across Network Operations Engineering and Planning, for the following, Fault, Configuration, Support, Performance Management and Change Management to deliver a high level of Service quality and reliability in turn reducing MTTR and making sure the customer has the best experience possible. The successful candidate will become a Transport Infrastructure Specialist. Working with the network operations team supporting the network as well as building new service.
What you will be doing:
Perform all technical and administrative tasks to ensure network availability is successfully maintained at its highest levels, including incident/problem resolution, supporting moves/adds/changes, and maintaining overall network health for Rogers Communications Inc. Optical infrastructure.
Design and implement automations across Network Operations using combination of in house and open-source development tools.
Implementing and reviewing network tools/scripts.
Identify new automation opportunities based on data driven analysis.
This position requires flexible, 24x7 on call Tier 4 network technical support and fault management of critical failures and non-critical problems to internal departments such as NOC (Network Operations), Implementation, Engineering and Service Delivery.
Perform provisioning functions as required for growth activities, and project work, deploy and manage multiple projects concurrently.
Interface with vendor Technical Assistance Centre’s for assistance in resolving escalated network outages, chronic customer issues and network performance issues.
Manage maintenance window planned and non-planned activity between the hours of Midnight and Six A.M on an as required basis.
Liaison with network engineering & PMO to ensure network anomalies are addressed in accordance with criticality.
Implement engineering specifications for software, hardware and feature upgrades.
Enhance network security through user administration of all transport network elements.
Administer and deploy network element backup policies as part of preventive maintenance routines to ensure effective recovery of systems in emergency situations.
Run monthly performance reports and provide in depth analysis of metrics that do not meet SLA’s.
Perform proactive analysis of statistical data to identify potential fault trends and utilization issues.
Represent Network Management at project meetings to ensure effective integration of new technologies or enhancements of existing equipment.
Develop, establish, and manage platform specific policies and procedures, including Disaster Recover Procedures and Business Contingency Planning.
Compile investigation reports for major network outages and customer related issues.
Create training documentation and provide training to internal departments.
What you will bring:
Post-secondary degree/diploma, specializing in telecommunications.
Minimum of 5-10 years’ experience in a Technical Assistance or Network Management environment within a Optica Transport environment
Experience and knowledge in Optical Transport Systems including Legacy platforms (Sonet/SDH, DWDM and CWDM technology.
Proven strong problem and troubleshooting skills and an ability to remain focused during emergency restorations of failed services.
Proven communication, analytical, organizational, and decision-making skills to access situations quickly and make informed decisions.
Core competencies should include integrity, accountability, adaptable, teamwork, and initiative and customer service orientated.
PC literate including a working knowledge of Microsoft Office Suite – FTP, Telnet, C++, Phyton, TL1 Scripting
Ability to work efficiently and independently in high stress situations.
Knowledge of Data analytics and Log parsing into tools: I.e., Splunk, Graphana and others is an asset
Proficient with Visio, Microsoft Office, Windows and Linux
A positive, friendly and collaborative approach that will enable you to deal with challenging situations with empathy and sincerity.
In-depth knowledge and proven practical experience with:
DWDM
CPL
Photonic
SONET - OC192, OC48 OC12 & OC3
Fiber Technology
Fibre Ring Topologies
Fibre Plant Policies
WAN/LAN internetworking principles and practices,
TCP/IP
OSPF
Python
Scripting TL1, CLI
Automation
Detailed knowledge of the following Systems and equipment would be an asset:
Fujitsu
Nokia
Ribbon
Ciena
Nortel Optera Metro 3500/5200 and OC48 platforms
Soft Skills Requirements:
Proficient written and oral communications skills
Experience with automation mythologies is strongly preferred to deliver innovative ideas to increase efficiency
Ability to make quick decisions in high stress environment.
Demonstrated ability to work effectively in a team environment, in an organized, methodical, and pleasant manner.
Ability to express good collaboration across the organization’s customers, stakeholders, and peers.
Well-versed in the latest technology offering, capabilities, and trends.
What’s in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:
Competitive salary & annual bonus
Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering
- Company matching contributions to charities you support
Growth & Development Opportunities:
Self-driven career development programs (E.g. MyPath program)
Rogers First: priority in applying to internal roles of interest
Wellness Programs:
Homewood employee & family assistance program
Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
Low or no-cost fitness membership with access to virtual classes
Our commitment to the environment and diversity:
Work for an organization committed to environmental protection
Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.
To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.
Schedule: Full time
Shift: Rotating
Length of Contract: No Selection
Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: None
Posting Category/Function: Technology & Engineering
Requisition ID: 312827
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ (https://performancemanager4.successfactors.com/doc/custom/RCI/Recruitment_Process_FAQ_EN.pdf) .
Posting Notes: Technology
Location:
Toronto, ON, CA
Being a Rogers team member comes with some great perks & benefits including:
· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs
*available for full-time and part-time permanent employees, some restrictions apply
Looking for career guidance and inspiration?
Catch up on the latest episodes of For the Love of Work (https://fortheloveofwork.ca/) podcast with Dr. Sonia Kang.