Job Information
CIBC First Nations, Inuit, or Métis Candidates - Processor, Collections in Toronto, Ontario
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
At CIBC, we are on a mission to build the relationship-focused bank of the future and we are inviting Indigenous peoples (i.e., First Nations, Inuit or Métis) to apply here to be contacted by our Talent team.
We embrace your strengths and your ambitions, so you are empowered at work and can achieve your full potential. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. We aim to create an engaged team that reflects the clients and communities we serve.
*What you will be doing *
The Processor is responsible for financial and non financial processing related to National Collection accounts, including specialized functions requiring some authority and independent judgment, as related to routine and detailed work procedures. The individual in this role verifies all incoming and outgoing transactions to ensure compliance with generally accepted accounting and finance principles and controls, as well as investigate transactions to formulate an appropriate response to a problem. Fast-paced environment with a back end processing component. Predominantly computer oriented, requiring the use of diverse bank system software to complete required tasks and accountabilities.
We have embarked on an Agent@Home remote work program. All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business-related purposes.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
Agent @ Home Program Requirements
Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)
Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.
How You'll Succeed
Client Service - You are a strong communicator, and effective negotiator. You can gather, process, and provide detailed and factual information, most of which must be verified, summarized or condensed. This information may be of a technical nature and would have some risk exposure. Provide Specialized Clerical information, assistance, and/or technical service directly to internal/external customers or in support of client management.
Problem Solving and Decision Making Skills – Contact internal/external customers to discuss problems and or obtain additional information and to provide resolution for the problem.
Administrative Support- Maintaining compliance standards in client dealings/client files. Conduct administrative activities and engage in administrative processes associated with supporting the teams.
Who You Are
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
Did You Know
We offer you an opportunity to join one of our ten People Networks – like the CIBC Women’s Network, CIBC Indigenous Employee Circle, CIBC Black Employee Network, CIBC WorkAbility Network – that engage and connect over 25,000 team members across the bank and offer networking, education, and career development opportunities.
We offer benefits that are tailored to our employees unique needs, for example 17-weeks of paid child-care leave and five paid days to engage in traditional Indigenous practices such as hunting, fishing or mourning the death of a community elder.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-750 Law Ave. W., E6
Employment Type
Regular
Weekly Hours
37.5
Skills
Business Operations, Collections Management, Customer Service, Delegating Tasks, Escalation Management, Office Administration, Organizing, Prioritization
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.