Job Information
CIBC Consultant, Change Management in Toronto, Ontario
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
What You’ll Be Doing
As a member of the Capital Markets Technology, CRM, Banking, Finance and Adjudication Team, the Consultant, Change Management is responsible for providing subject matter expertise in support of Enterprise Change Management team, process, and standards. The role is responsible for ensuring standardized methods and procedures are used for the efficient handling of all changes in order to minimize the impact of change related incidents upon service quality. The individual applies advanced concepts to coordinate change activity within a line of business, department or area to ensure that the infrastructure environments are recorded, evaluated, authorized, implemented and reviewed in a controlled manner. The role uses independent judgement to determine methods and approaches to work, coordinating with the department’s lines of business to establish dates for change activity that complies with established submission deadlines, ensuring coordination with technical requirements. Finally, this role works autonomously and independently resolves complex matters, providing reporting to address forward schedule of change and post-implementation status.
At CIBC we enable the work environment most optimal for you to thrive in your role. This is not a remote role – it’s a hybrid position, with one day a week in office. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview
How You’ll Succeed
Operations Management: Oversee the day-to-day operational activities including capacity management, quality management, service response, problem resolution and reporting against targets/goals. Ensure adherence to department, CIBC and regulatory standards and policies. Implement and manage the operation's strategic and tactical plan to address the current and future business needs.
Process Improvement : Apply process improvement frameworks, tools and artifacts to be able to define, measure, analyze, improve and control a problem.
Data Administration: You’ll help design and enhance new and existing solutions to deliver simple, yet powerful dashboards to our business partners. You will help support the development of standards, processes and continuous improvement related to the quality and operability of application releases and infrastructure changes.
Relationship Management: You will develop and foster great relationships with Technology, Infrastructure and Innovation business partners to identify client needs and align operational delivery to support solutioning and fulfillment of those needs. You’ll leverage your communication and presentation skills, as well as utilize your knowledge of the best approaches, tools, and techniques for working with individuals and teams constructively and collaboratively.
Who You Are
You can demonstrate experience. In managing and enhancing change management reports. At least 2 years of experience utilizing MS office suite, specifically Teams, Excel and PowerPoint
You have a degree/diploma. In Business, Commerce, and/or related program.
You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
You embrace and advocate change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 23rd Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Business, Communication, Deadline Management, Deliverables Management, Management Reporting, Negotiation, People Management, Quality of Service (QoS), Relationship Management, Workforce Planning
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.