Job Information
CIBC Consultant, Capacity Planning in Toronto, Ontario
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
What You’ll Be Doing
The Consultant, Capacity Planning will be accountable for leading the sustainment and optimization of active capacity management and workforce planning at Enterprise Fraud Management and Disputes. They will support Fraud and Disputes leaders to effectively manage operational capacity and provide guidance and specialized knowledge relative to capacity planning and FTE assessments. They will partner with leadership at various levels to develop short- and long-term solutions to support continuous improvement.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.
How You’ll Succeed
Service Operation Capacity Planning - Manage capacity plans that can cross different teams by forecasting incoming volume and productivity values to determine staffing recommendations and provide input into the budget planning exercise. Create hiring plans that support the capacity plans to ensure we have sufficient staffing for customer demand. Provide recommendations and FTE assessments for a large multi team operation center and track/report on FTE, Attrition, New Hire waves along with customized reporting based upon Project requirements.
Leadership & Relationship Management - Work with a variety of individuals and groups at various levels in a constructive and collaborative manner. Work effectively as part of a team to contribute to achieving business objectives. Partner with Operation leaders to optimize business performance in capacity management.
Effective Communications - Effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors, tools and techniques. Effectively prepare and present data and insights to Operation leaders and make recommendations on improvement opportunities in optimizing capacity management.
Decision Making and Critical Thinking – Analyze complex situations fully and accurately and reach productive decisions. Accurately process information with high levels of accuracy. Comfortable with working through large amount data on Excel and leveraging various Excel functionality to analyze complex data. Proactively identify opportunities and develop recommendations to leadership on optimizing capacity management.
Change Management - Ability to influence leaders and impact decisions within and outside own organization. Recommend actionable deliverables and facilitate implementation of recommendations. Lead coaching or training team leaders and senior managers on continuous improvement opportunities in the adoption of active capacity management.
Time Management and Accountability - Ability to manage multiple deliverables with effective prioritization. Ability to work independently with little direction in a fast paced, high-pressure environment.
Who You Are
You can demonstrate experience in capacity planning methodologies, workforce planning and operational principles. Experience with ControliQ is considered an asset
You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
Values matter to you. You bring your real self to work, and you live our values – trust, teamwork and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-CC East 12th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Business Effectiveness, Client Relationship Management, Communication, Detail-Oriented, Process Improvements, Relationship Management, Teamwork
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.