Job Information
CIBC Conference Services Manager, Conference Centre in Toronto, Ontario
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
What you’ll be doing
As a member of our Conference Centre team, you will be responsible for supporting a variety of events for the CIBC Square Conference Centre, including liaising with the various business units to maximize efficiencies in the business and providing a seamless, consistent approach to events.
As a Conference Services Manager, you will foster key relationships with clients and manage logistical coordination, sharing best practices. This role ensures client satisfaction by managing the end-to-end event process, from initial inquiries to post-event follow-ups, with an adherence to consistent standards and processes associated with working alongside multiple stakeholders and partners across CIBC.
The ideal candidate will be the trusted advisor, partner and expert on Conference Services. They will have a passion for hospitality, strong organizational skills and a keen attention to detail, while delivering exceptional experiences for our clients by focusing on top-tier service and unique event customization.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How you’ll succeed
Event Planning and Coordination –This role will collaborate with clients to understand event needs for both hybrid and live events. You will develop tailored event plans, and manage all logistical details including room set-up, staging & A/V requirements, food and beverage and special requests. The Conference Services Manager will also manage budgets and financial reconciliation, and utilize event management systems and software (e.g., EMS, Social Tables) to streamline event operations and enhance client experience.
Project Management –The individual in this role will be expected to manage multiple projects, on time and on budget, to the clients’ satisfaction. This includes managing external vendors as required to execute events and programs within scope and with consistency, as well as management and maintenance of all required data, following current procedures to have data updated regularly.
Event Onsite Management –The Conference Services Manager will be the main point of contact on matters for the event host on behalf of CIBC Square Conference Centre. This role will oversee events on the day of execution to ensure seamless operations and high-quality service, and will coordinate with the operations team to address any last minute changes or client needs. You will serve as a pro-active problem solver during events, swiftly managing any issues or challenges that may arise to maintain client satisfaction.
Who you are
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results.
You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
Detail oriented. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You look beyond the moment . You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.
You can demonstrate 3-5 years of hospitality or retail industry experience and an undergraduate degree or college diploma in a related field.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 21st Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Communication, Detail-Oriented, Microsoft Office, Microsoft Word, Relationship Building, Teamwork, Time Management
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.