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City of Toronto Career Opportunities: SENIOR BUSINESS & SYSTEMS ANALYST (26455) in Toronto, Ontario

Career Opportunities: SENIOR BUSINESS & SYSTEMS ANALYST (26455)

Requisition ID 26455 - Posted - ChildSvcs Digital Transformation - Non-Union - Full-time

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Job ID:26455

  • Job Category:Operations & Maintenance

  • Division & Section:Children's Services, ChildSvcs Strategic, Business & Fin Svcs

  • Work Location:Metro Hall, 55 John Street

  • Job Type & Duration:Full-time, Temporary (12 month) vacancies

  • Salary:$96,569.20 - $113,550

  • Shift Information:Monday to Friday, 35 hours per week

  • Affiliation:Non-Union

  • Number of Positions Open:2

  • Posting Period:24-Jun-2022 to 08-Jul-2022

    About the Role

    This is a great opportunity to advance your career and join one of the most innovative teams in the Toronto Public Service: Digital Transformation, Toronto Children's Services (TCS).

    We provide strategic leadership in digital client services and process modernization for the Children's Services division.

    We help to leverage new cloud technologies, collaborate with provincial and corporate stakeholders, and partner with business leaders on major transformational initiatives.

    We offer much more than just a salary. We offer the opportunity to apply your talents and skills to make a positive impact in the lives of children and families in Toronto.

    Checkout some of the awesome work we have been doing:


    As a Senior Business & Systems Analyst, you will help to create innovative solutions to the big challenges facing our growing city.

    You will be a key member of a tight-knit, cross-functional team of business transformation practitioners, solution developers, user experience designers and subject matter experts, who collaborate to build award-winning web and mobile apps that deliver real value to our clients.

    We take learning and development seriously. As a member of our team, you will have access to training opportunities and utilize the latest tools and techniques while working alongside highly talented and experienced professionals.

    What will you do?

  • You will lead technology-enabled business transformation initiatives partnering closely with business stakeholders and Agile solution delivery teams.

  • You will take on the role of a product owner in one of our cross-functional teams, utilizing Agile methodologies to manage product and sprint backlogs, create team boards and record and track performance metrics.

  • You will bring your expertise to provide client-centric, value-added consulting to a portfolio of diverse projects in the division, collaborating with internal and external partners on strategic initiative.

  • Leading Agile requirements discovery and backlog refinement sessions, you will create user stories & acceptance tests and create a vision of the solution to be incrementally delivered by the team.

  • You will prepare high level solution roadmaps, business cases and business process models to systematically model and decompose complex topics into proposal recommendations to stakeholders, including project sponsors.

  • You will lead continuous improvement initiatives from concept through to implementation while building strong relationships with team members and partnerships with business stakeholders.

  • Contributing to the development of agile best practices, you will help to shape the organization’s culture to effect greater business transformation.

  • You will also participate in the hiring of resources and help to motivate and coach team members for more effective teamwork, higher standards of work quality and organizational performance.

  • You will recommend solutions supported by clear documentation that achieves a high degree of client satisfaction and continually explore and assess options for creating additional value for the users.

    What do you need to succeed?

  • Post-Secondary education in a Business or Technology related field such as Business Analysis, Business Transformation, Information Technology, Computer Science or other discipline pertinent to the job function, or an equivalent combination of education and experience.

  • Considerable experience leading and managing a cross-functional agile team, preferably in a product owner role or equivalent, together with an in-depth practitioner’s knowledge of Agile approaches.

  • Considerable experience with digital transformation, process modernization, service design, or other approaches for business and systems innovation.

  • Experience with Service Design, Service Blueprinting, Journey Mapping, Human Centered Design, Design Thinking, or other customer experience analysis and design techniques.

  • Knowledge and ability to analyze data, create dashboards and data visualizations.

  • Extensive analytical and problem-solving skills, at both strategic and tactical levels. Ability to identify risks by thoroughly assessing implications of proposed solutions.

  • Superior interpersonal, verbal, conflict resolution and negotiation skills complemented by a successful track record in building credibility and consensus among senior stakeholders.

  • Strong organization skills with the ability to handle multiple tasks and projects concurrently.

  • Proven ability to work well independently and in a cross-functional team environment, with frequent contact at all levels of the organization.

  • Ability to prepare and present business cases, feasibility studies, project plans, and cost benefit analyses to senior management.

  • Certified Product Owner (CPO), Agile Certified Practitioner (PMI-ACP) or equivalent designation would be considered an asset.

    Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City's Mandatory Vaccination Policy. Candidates will be required to show proof of vaccination during the recruitment process.

    Equity, Diversity and Inclusion

    The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .


    The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during theapplication processis available upon request. Learn more about the City’s Hiring Policies and Accommodation Process (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .