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City of Toronto Career Opportunities: FILM PERMIT COORDINATOR (26223) in Toronto, Ontario

Career Opportunities: FILM PERMIT COORDINATOR (26223)

Requisition ID 26223 - Posted - EDC Permitting Film & Entertain Office - Customer Service - L79 Full-time - Full-time

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  • Job ID:26223

  • Job Category:Customer Service

  • Division & Section:Economic Development & Culture, EDC Entertainment Industries

  • Work Location:City Hall, 100 Queen Street W

  • Job Type & Duration:1 Permanent and 1 Temporary (8 Months), Full-time

  • Hourly Rate:$37.80 - $41.41, TF0503, Wage Grade 11

  • Shift Information:Monday to Friday, 35 hours per week

  • Affiliation:L79, Full-time

  • Number of Positions Open:2

  • Posting Period: 10-May-2022 to 25-May-2022

    Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses.

    The Toronto Film, Television and Digital Media Office issues over 3,000 permits for more than 1,300 film, television and commercial projects each year. Join our team today as a Film Permit Coordinator, and play a pivotal role in the coordinating and issuing of permits for film production.

    Major Responsibilities:

  • Performs specialized administrative tasks, including the preparation of documents, investigations, research, calculations and reconciliation of charges, control and co-ordination of permits using FOPS (Film Office Permit System), and also assesses charges and conducts financial transactions for meter charges, damage deposits, and staff charges.

  • Monitors the workload and incoming projects as a team, ensuring the smooth flow of work in the office, compliance with appropriate regulations, guidelines, statutes and local issues, and the accuracy of the data entered into the system.

  • Identifies computer system needs and enhancements, and liaises with Manager and IT support staff and/or consultants to ensure system upgrades.

  • Develops operational procedures, maintains manuals and assists in the training of new staff.

  • Ensures and checks the preparation and processing of documents in accordance with appropriate policies guidelines, by-laws and legislation. Informs and guides film production staff regarding issues related to the Film Guidelines, Code of Conduct, City policies, etc.

  • Represents the Toronto Film, Television and Digital Media Office and the City at confidential pre-production meetings, production site meetings, and site visits with clients and staff of City, Agencies, Business Improvement Areas, Resident Groups, and Commissions.

  • Responds to, and resolves, complaints and enquiries from the public and maintains a directory of issues and complaints identifying "hot spots" and implementing moratoriums and use restrictions.

  • Receives, clarifies needs and assesses requests for film permits to ascertain whether the request complies with City policy and guidelines. Collaboratively determines changes, as needed, and ensures the distribution of the requests to appropriate City officials, the public, Councillors and the police; issues/signs filming permits in accordance with Chapter 459 of the Toronto Municipal Code.

  • Resolves logistical problems regarding filming requests, including speaking with the ward Councillor, civic officials, residents, business owners and police. Notifies the appropriate officials in the case of non-compliance by Film Productions.

  • Attends on-site location and community meetings. Conducts site visits to monitor the use and suitability of locations for filming.

  • Coordinates any required site preparation, including utility upgrades, policing and clean-up, ensuring both readiness for filming and the return to the original condition.

    Key Qualifications:

  • Post-secondary education in a discipline pertinent to the job functions combined with relevant experience, or equivalent combination of education and experience.

  • Extensive experience providing administrative/clerical support at a senior level, handling a broad range of administrative matters, including the preparing, editing and formatting complex documents.

  • Considerable experience dealing with municipal by-laws and provincial legislation relating to the Film, Television or Digital Media Industry.

  • Considerable experience working with multiple internal and external stakeholders to coordinate permits, on street occupations, or event activations.

  • Experience processing invoices and working with financial systems.

    You must also have:

  • Proficient in the use of computerized office systems including, MS Office (Word, Excel, and PowerPoint).

  • Ability to attend to detail, understand policies and procedures, and make recommendations to improve processes.

  • Demonstrates sound judgement and handle confidential and sensitive issues while exercising discretion.

  • Ability to resolve contentious issues that demonstrates superior analytical, conflict resolution, interpersonal, and problem solving skills.

  • Good organizational skills with the ability to handle multiple tasks and meet deadlines.

  • Ability to work in a highly demanding work environment with many competing priorities and deadlines.

  • Excellent communication skills and ability to establish good working relationships with all stakeholders, the general public, employees, client departments, outside agencies and politicians.

  • General knowledge of the Ontario Traffic Manual book 7 – temporary conditions and understanding of the operational demands of the film and television industry as well as knowledge of Toronto geography, street and traffic patterns.

  • Ability to interpret by-laws, City policy, and City guidelines towards the issuance of permits.

  • Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.

    Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City's Mandatory Vaccination Policy. Candidates will be required to show proof of vaccination during the recruitment process.


    City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City'sInternalJob Posting Portal.

    Equity, Diversity and Inclusion

    The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .


    The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during theapplication processis available upon request. Learn more about the City’s Hiring Policies and Accommodation Process (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .