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Rogers Campaigns & Ops Specialist in Toronto, Ontario

Campaigns & Ops Specialist

Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:

What you will be doing:

  • Manages and supports the day-to-day publishing of content, general site maintenance, business as usual requests and ongoing optimization of rogers.com/business experiences

  • Executes, supports, validates and launches digital campaigns

  • Supports cross-functional campaigns by driving quarterly sales and competitive response offers and promotions digitally

  • Fosters strong partnerships with marketing, brand, product, commercial strategy, legal and business stakeholders by understanding their objectives and provide them with ongoing communication relevant to their business

  • Collaborate with the Planning, IT and cross functional teams to prioritize and deliver digital programs and campaigns

  • Translate business requirements into best in class digital experiences on web, mobile, tablet - across all channels

  • Partner with Digital Channel teams to create synergies across all lines of businesses and streamline end-to-end customer journey between browse, buy, self-serve, support, app

  • Drives digital transformation across the organization by translating digital strategies into profitable business models.

  • Develops strategies and implements programs that maximize revenue, increase commerce transactions, buy-flow starts, reduce operating expenses, and contain sustain & operating costs

  • Fosters a mobile-first culture and implements responsive and adaptive strategies in partnership with UX/Design team

  • Work with the performance measurement resources to implement and oversee analytics and KPI's for respective initiatives

  • Oversee all relevant customer-facing digital initiatives from planning to execution and develop post implementation reports (PIR) to provide key learnings and future recommendations

What you will bring:

  • Bachelor's degree in Business, Marketing, Communications or equivalent.

  • Minimum 3-5 years of relevant digital experience in a fast-paced environment (telecom industry experience an asset).

  • Keen understanding of the web ecosystem and customer needs.

  • Drive to provide leadership and direction towards accomplishing goals and taking ownership and responsibility from strategy to execution.

  • Understanding of technical aspects of web applications, including database-driven functionalities, general web functionality, etc.

  • Creative ability with practical application for digital channels.

  • Highly motivated individual with a naturally inquisitive nature.

  • Ability to multi-task and manage several projects at once.

  • Strong self-management, self-pacing, and organizational skills necessary.

  • Strong communication (written and oral) skills and negotiation skills.

  • Excellent problem solving and decision-making skills.

  • Holds self-accountable for achieving established performance objectives

  • Previous experience in eCommerce platforms and Content Management System such as Contentful, and WordPress

  • Experience working with and driving actionable insights from web analytics platforms such as Omniture and/or Google Analytics

  • Ability to work across functional areas and develop strong working relationships

  • Excellent analytical, project management, planning, research and communication skills

  • Strong attention to detail and exceptional organizational skills

  • Working knowledge of HTML and CSS

Schedule: Full time

Shift: Day

Length of Contract: Not Applicable (Regular Position)

Work Location: 1 Mount Pleasant (083), Toronto, ON

Travel Requirements: Up to 10%

Posting Category/Function: Digital & eCommerce

Requisition ID: 275494

At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @ https://digital.rogers.com/

Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success

  2. Our customers come first. They inspire everything we do

  3. We do what’s right, each and every day

  4. We believe in the power of new ideas

  5. We work as one team, with one vision

  6. We give back to our communities and protect our environment

Posting Notes: Digital & Technology


Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits

· Donation matching

· Paid time off for volunteering

· Wealth Accumulation including: Pension plan & Employee stock options

· Generous employee discounts

· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work (https://fortheloveofwork.ca/) podcast with Dr. Sonia Kang.

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