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Bilingual Senior Delivery Manager (Spanish), Client Onboarding & Servicing, IB (12 month Contract)

Requisition ID: 202225

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Senior Delivery Manager, Client Onboarding & Servicing, International Commercial Banking

Purpose

The Senior Delivery Manager’s primary function is to support the Client Onboarding & Servicing strategy and roadmap for the International Commercial Banking division. This includes the deployment of strategic initiatives in support of business strategy, analyses of business models & processes to align to target operating model, definition of technical requirements aligned to value-added features, and supporting sites with incidents, regulatory approvals, and project documentation. As part of the cross-functional leadership team, will engage with key stakeholders in IB and local Technology, Modernization, Privacy, Business, Operations and consultants as needed.The incumbent contributes to the overall success of International Commercial ensuring all goals, plans and initiatives are delivered in support of overall business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures

What You’ll Do:

• Support the governance and definition of the IB Commercial customer journeys, Target Operating Model and digital roadmaps as it relates to Client Onboarding & Servicing

• Understand the onboarding & servicing business model across sites to ensure alignment of country business requirements for digital solutions, and support standardization initiatives across jurisdictions

• Coordinate the definition, documentation and review of business and digital requirements, user stories & and user interface in relation to digital solutions for Client Onboarding & Servicing, continuously delivering alignment to business strategy, value-added features, and enhancement of client experiencing

• Work with and support the core project and country teams in understanding divisional roadmap to support digital transformation for IB Commercial; validating global, regional and local business and technological requirements

• Continually assess digital solutions for achieving target & standard operating models and present recommendations to core project team and leadership, supported by funding assessments as required

• Ensure that country business requirements are clearly, accurately and thoroughly documented; conduct analysis of variances to business model or processes and provide supporting rationale for customization as required

• Act as a liaison amongst stakeholders in technology, modernization, business and operations to resolve queries and problems of a business operational nature.

• Support ongoing vendor/RFP assessments and management/set up process as required and in accordance with Scotiabank policies and procedures.

• Support and manage the project development process ensuring the results reflect the original strategies and objectives. This involves planning and preparing estimates with stakeholders, identifying and addressing dependencies, tracking progress and providing status reports and other metrics.

• Advise and support project team and management around solutions and feasibility of solutions.

• Monitor scheduled milestones to ensure project/program objectives are met in a timely manner, are in compliance with digital roadmap, managing/supporting the activities related to planning, and implementing technology projects and programs in conjunction with IT team and consultant(s).

• Liaison with country and IB stakeholders for management and resolution of incidents postproduction, including documentation & communication to end-users as required. Escalate any issue that impact client experience.

• Assist in conducting post implementation reviews, identifying best practices for future implementations and providing ad-hoc support to the deployment of KPI metrics supported by the Onboarding & Servicing roadmap to ensure timely visibility and communication of issues, risks, change requests and action plans.

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions

• Actively pursues effective and efficient operations, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

What You'll Bring:

• Fluency in English and Spanish is required.

• Bachelor’s degree in business administration, technology or business management or a related discipline, or equivalent work experience

• Experience with project management, technology banking projects and agile methodology

• Ability to write user stories to support business requirements

• Strong technical skills with proficiency in MS Office (Excel, Word, PowerPoint, Visio) and knowledge of Jira & Confluence

• Understanding of client onboarding/servicing processes, international & commercial banking is an asset

• Results focused, ability to work in a fast-paced environment and deliver under pressure.

• Ability to manage multiple projects across various countries.

• Strong analytical and interpersonal skills. Must be able to consolidate and interpret large amounts of information into actionable recommendations, and collaborate effectively with Toronto and internationally based team members

Work Arrangement:

• Work in a standard office-based environment; non-standard hours are a common occurrence.

• Fast paced, quickly changing and demanding environment.

• Work load is demanding, subject to frequent time pressure and continual prioritization due to changes. Extended hours required as needed.

• The incumbent may find him/herself in conflict with staff when project deadlines are in jeopardy and/or project scope is not fully understood; the incumbent must ensure concerns are evaluated and escalated with due consideration given to the impact on the Bank's business, operations and systems architecture.

• Work is conducted in person, via telephone and involves frequent project review meetings.

• A significant amount of written or computer-based documentation is required of this role.

• #LI-Hybrid

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.