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Bell Asset and Configuration Manager in Toronto, Ontario

Req Id: 418483

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.

Summary

We seek an experienced and highly organized Asset and Configuration Manager to join our team and play a pivotal role in ensuring the accuracy and integrity of our device Configuration Management Database (CMDB). This individual will be responsible for managing the complete lifecycle of assets and configurations, adhering to ITIL Asset Management and ITIL Configuration Management best practices.

Key Responsibilities

  • Facilitate the completeness, correctness, and compliance of all assets and configurations within the CMDB by conducting regular audits and ensuring adherence to established standards.

  • Oversee and maintain the accuracy and integrity of the CMDB, including the identification, classification, and categorization of all assets and configurations within the organization.

  • Collaborate with cross-functional teams, including IT Operations, Service Delivery, and Business Units, to gather and validate asset and configuration data, ensuring its accuracy and completeness.

  • Develop and implement processes and procedures for the effective management of assets and configurations, including change management, incident management, and problem management.

  • Conduct regular reviews of asset and configuration data to identify and address any discrepancies or gaps, ensuring that the CMDB remains up-to-date and reliable.

  • Analyze asset and configuration data to identify trends, patterns, and opportunities for process improvement, and recommend enhancements to optimize asset and configuration management practices.

  • Monitor and manage the software licensing and maintenance contracts for all assets and configurations, ensuring compliance with licensing agreements and maximizing cost-effectiveness.

  • Provide expert guidance and support to stakeholders on asset and configuration management best practices, including training and awareness sessions.

  • Stay abreast of industry trends, emerging technologies, and best practices in asset and configuration management, and recommend innovative solutions to enhance the organization's asset management capabilities.

  • Collaborate with vendors and suppliers to ensure timely delivery and integration of new assets and configurations, maintaining accurate records and documentation throughout the process.

Critical Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.

  • ITIL Foundation and ITIL Intermediate certifications in Asset Management and Configuration Management.

  • Minimum of 5 years of experience in asset and configuration management, preferably in an ITIL environment.

  • Strong understanding of SQL and its application in data management and reporting.

  • Proficiency in IT systems and tools, including CMDB tools, asset management software, and IT service management platforms.

  • Excellent analytical and problem-solving skills, with the ability to identify and resolve asset and configuration-related issues effectively.

  • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.

  • Attention to detail and a commitment to accuracy, with the ability to manage complex data and information effectively.

  • Project management skills and the ability to manage multiple projects simultaneously, ensuring timely delivery and successful outcomes.

  • Ability to work independently and as part of a team, demonstrating flexibility and adaptability in a fast-paced environment.

Preferred Qualifications

  • Experience in managing device lifecycle, including procurement, deployment, maintenance, and disposal.

  • Knowledge of industry-standard asset management frameworks, such as ISO/IEC 19770-1 (ITAM).

  • Experience in implementing and managing IT service management processes, such as change management and incident management.

  • Familiarity with software licensing and maintenance contract management processes.

  • Experience in working with cross-functional teams, including IT Operations, Service Delivery, and Business Units.

  • Strong analytical and reporting skills, with the ability to extract insights and generate reports from asset and configuration data.

  • Experience in conducting training and awareness sessions on asset and configuration management best practices.

  • Knowledge of emerging technologies and trends in asset and configuration management.

  • Ability to work in a fast-paced and dynamic environment, demonstrating resilience and adaptability under pressure.

Additional Requirements

  • Strong understanding of ITIL best practices and methodologies, including incident, problem, and change management processes.

  • Experience in managing and maintaining asset and configuration data in a CMDB, ensuring its accuracy and completeness.

  • Ability to work effectively with stakeholders at all levels, including IT management, business units, and vendors.

  • Familiarity with software licensing and maintenance contract management processes.

  • Strong analytical and reporting skills, with the ability to extract insights and generate reports from asset and configuration data.

  • Experience in conducting training and awareness sessions on asset and configuration management best practices.

  • Knowledge of emerging technologies and trends in asset and configuration management.

  • Ability to work in a fast-paced and dynamic environment, demonstrating resilience and adaptability under pressure.

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Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Don Mills || Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Montreal

Work Arrangement: Hybrid

Application Deadline: 06/13/2024

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca .

Created: Canada, ON, Don Mills

Bell, one of Canada's Top 100 Employers. (https://reviews.canadastop100.com/top-employer-bell?lang=en)

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