Our Ability Jobs

BUSINESS ANALYST

• Amendment Type: Amendment #1

• Amendement Date: 09/09/2024

• Reason for amendment: Please note change to number of positions open

• Job ID: 45948

• Job Category: Policy, Planning & Research

• Division & Section: Economic Development & Culture, EDC Program Support

• Work Location: City Hall, 8th Floor, East Tower

• Job Type & Duration: Full-time Temporary (12 month) vacancy

• Salary: $86,716.00 - $112,255.00

• Shift Information: Monday to Friday 35 hours per week

• Affiliation: Non-Union

• Number of Positions Open: 3

• Posting Period: 13-Aug-2024 to 18-Sep-2024

Job Description:

The Economic Development & Culture Division within the City of Toronto is looking for a Business Analyst to assist the Technology & Transformation team in implementing a number of initiatives throughout the Division.

Major Responsibilities:

• Develops options for policies, procedures, business process reviews, management practices, and recommends changes to support management functions and improves efficiency and effectiveness of service delivery

• Executes the above by interviewing, documenting, and facilitating business process, systems and data requirements review/re-engineering sessions with stakeholders

• Identifies a range of feasible options for operations, policies, technology, information systems and management practices, assessing the implications and viability of each option and recommending changes to improve service delivery

• Oversees one or more projects associated with business systems orprocesses

• Works with key stakeholders, develops and documents standard operating policies andprocedures

• Leads and/or liaises with and participates in inter-divisional teams and staff working groups, Committees and external groups

• Assists in building and managing cooperative relationships with other divisions to ensure adequate resources are available to achieve the project goals

• Prepares business cases, feasibility (including economic, organizational, operational, technical impact) studies, project charters/plans, business/functional/technical requirements, design documents, training strategies/plans, and user documentation

• Prepares reports for the Manager, Director and Deputy City Manager, making recommendations on changes in business methods and processes including appropriate staffing levels and resource allocation

• Prepares visual presentations, briefing materials and other documentation asrequired

• Provides presentation support and gives presentations asrequired

• Develops terms of reference and methodologies forreview

• Works in support of the goals of the Steering Committee and the Working Committee, ifrequired

• Conducts financial analysis and determines key indicators to measure the effectiveness and efficiencies of service delivery methods and design processes to track thoseindicators

Key Qualifications:

1. Post-secondary education in a discipline pertinent to the job function or an equivalent combination of education and experience.

2. Considerable experience conducting business process reviews, business process modelling (BPM) and business process re-engineering.

3. Considerable experience documenting user requirements, producing user cases, documenting user stories and corresponding acceptance criteria.

4. Considerable experience working with a diverse range of stakeholders to understand and transform business processes.

5. Certified Business Analysis Professional (CBAP) designation is considered anasset.

6. Strong knowledge of project management methodologies including the definition of project purpose and objectives, project activities, milestones and deliverables, monitoring and tracking progress.

7. Strong analytical, conflict resolution and consensus building skills, with the ability to identify risks by thoroughly assessing implications of proposed solutions.

8. Strong organization skills with the ability to handle multiple tasks and projects concurrently and meet deadlines.

9. Excellent communication, presentation and interpersonal skills, with the ability to deal effectively with city staff, city councillors, senior management and thepublic.

10. Knowledge of web content management systems and wikis (e.g. OpenText, Confluence, WordPress etc.)

11. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment toemployment equity (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City’sHiring Policies and Accommodation Process (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .