Job Information
City of Toronto BUSINESS ANALYST in Toronto, Territory of Nunavut
BUSINESS ANALYST
Amendment Type: Amendment #1
Amendement Date: 09/09/2024
Reason for amendment: Please note change to number of positions open
Job ID: 45948
Job Category: Policy, Planning & Research
Division & Section: Economic Development & Culture, EDC Program Support
Work Location: City Hall, 8th Floor, East Tower
Job Type & Duration: Full-time Temporary (12 month) vacancy
Salary: $86,716.00 - $112,255.00
Shift Information: Monday to Friday 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 3
Posting Period: 13-Aug-2024 to 18-Sep-2024
Job Description:
The Economic Development & Culture Division within the City of Toronto is looking for a Business Analyst to assist the Technology & Transformation team in implementing a number of initiatives throughout the Division.
Major Responsibilities:
Develops options for policies, procedures, business process reviews, management practices, and recommends changes to support management functions and improves efficiency and effectiveness of service delivery
Executes the above by interviewing, documenting, and facilitating business process, systems and data requirements review/re-engineering sessions with stakeholders
Identifies a range of feasible options for operations, policies, technology, information systems and management practices, assessing the implications and viability of each option and recommending changes to improve service delivery
Oversees one or more projects associated with business systems orprocesses
Works with key stakeholders, develops and documents standard operating policies andprocedures
Leads and/or liaises with and participates in inter-divisional teams and staff working groups, Committees and external groups
Assists in building and managing cooperative relationships with other divisions to ensure adequate resources are available to achieve the project goals
Prepares business cases, feasibility (including economic, organizational, operational, technical impact) studies, project charters/plans, business/functional/technical requirements, design documents, training strategies/plans, and user documentation
Prepares reports for the Manager, Director and Deputy City Manager, making recommendations on changes in business methods and processes including appropriate staffing levels and resource allocation
Prepares visual presentations, briefing materials and other documentation asrequired
Provides presentation support and gives presentations asrequired
Develops terms of reference and methodologies forreview
Works in support of the goals of the Steering Committee and the Working Committee, ifrequired
Conducts financial analysis and determines key indicators to measure the effectiveness and efficiencies of service delivery methods and design processes to track thoseindicators
Key Qualifications:
Post-secondary education in a discipline pertinent to the job function or an equivalent combination of education and experience.
Considerable experience conducting business process reviews, business process modelling (BPM) and business process re-engineering.
Considerable experience documenting user requirements, producing user cases, documenting user stories and corresponding acceptance criteria.
Considerable experience working with a diverse range of stakeholders to understand and transform business processes.
Certified Business Analysis Professional (CBAP) designation is considered anasset.
Strong knowledge of project management methodologies including the definition of project purpose and objectives, project activities, milestones and deliverables, monitoring and tracking progress.
Strong analytical, conflict resolution and consensus building skills, with the ability to identify risks by thoroughly assessing implications of proposed solutions.
Strong organization skills with the ability to handle multiple tasks and projects concurrently and meet deadlines.
Excellent communication, presentation and interpersonal skills, with the ability to deal effectively with city staff, city councillors, senior management and thepublic.
Knowledge of web content management systems and wikis (e.g. OpenText, Confluence, WordPress etc.)
Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment toemployment equity (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City’sHiring Policies and Accommodation Process (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .