Our Ability Jobs

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The responsibilities of the Pharmacy Advocate are to assist with and provide resolution to colleagues and customers with any and all escalated issues regarding pharmacy services, customer service and work flow concerns. The Patient Advocate I will provide a high level of customer service, resolve escalations and report any potential trends that need to be reviewed by leadership. Attendance is an essential function of this position.

Required Qualifications

• One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone

• One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email application.

• Note: Must reside in a state that has a CVS Specialty Pharmacy. The candidate also must live within 75 miles of the CVS Specialty Pharmacy. States are CA, FL, IL, KS, MA, MI, NC, NJ, NV, PA,TN

**Schedule: Monday, Tuesday and Wednesday 8:00 AM - 4:30 PM EST and Thursday and Friday from 12:30 PM EST to 9:00 PM EST- Weekends are also available if you prefer.

Preferred Qualifications

• SPRX experience

• Pharmacy experience, customer service or healthcare experience, with proven exceptional performance

• One year computer keyboarding experience, skills and aptitude

• Excellent communication skills, verbal and written

• Excellent interpersonal skills

• Excellent math aptitude

• Attention to detail

• Ability to manage multiple priorities in a fast paced environment

• Conflict resolution skills

• Analytical and problem solving skills, 'outside the box' thinking

Education

• Documented H.S. Diploma or Equivalent

Pay Range

The typical pay range for this role is:

$18.50 - $42.35

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 11/26/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.