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Gainwell Technologies Call Center Representative - Topeka, Kansas in Topeka, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/11404570 Job Description:Position OverviewResponds to in-bound customer calls (typically 60 per day).Documents call history with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds in a timely manner.Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded.Records calls, processes requests and updates account history with results of and includes proper documentation.Performs data entry and matches documents to appropriate accounts to ensure up-to-date and accurate information.Interfaces with team members, management, and customers.QualificationsHigh School diploma or G.E.D.Two or more years of customer service with heavy phone experienceProficient computer skills with MS-Office and working with multiple databases in a Windows environment.Knowledge of CRM highly desired - Microsoft Dynamics is a plusSkilled in the use of help desk software preferredMedical knowledge or healthcare background a plusOther QualificationsBusiness and analytical problem-solving skillsCommunication skillsAbility to work independentlyAbility to follow oral and written directionsWork EnvironmentOur location is in Topeka, Kansas; initially work is remote and then will return to on-siteFirst shift with start times between 7:30 am and 8:30 am (Monday - Friday)Office environmentGainwell Technologies is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability (physical or mental), protected veteran status or military service of affiliation, race, ethnicity, color, religion, national origin, citizenship, marital status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity and expression, age, protected genetic information, or political affiliation. Gainwell Technologies' commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. EEO is the Law Poster.