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Compass Digital Labs Sr. Product Manager, EATClub (Remote) in The Greater Toronto Area, Ontario

Who We Are:

Compass Digital Labs is an organization that drives innovation for Compass Group NA, an $18 billion food hospitality organization. Compass Group serves over 3 billion meals per year in award winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more. As the innovation branch of Compass Group, we?re custom-built for fast-paced transformation at the intersection of hospitality and technology. We?re focused on delivering the best experiences possible for our customers and consumers.

What We Do:

We are a team of high performing problem solvers with the same vision: to drive the digital future in hospitality. As digital experts we are focused on building a diverse set of products and solutions for our consumers. Our core products include mobile apps, self-serve kiosks, POS and delivery. We also invest in areas like AI, IoT and frictionless retail. Here we work with the ?art of the possible? ideas, where we explore and develop the future of hospitality and technology.

About EAT Club:

EAT Club is on a mission to transform the office lunch industry by delivering an exceptional experience with great tasting food and satisfying variety. We utilize tech-driven logistics to bring a superior food experience via virtual cafeterias to the workplace.

EAT Club provides "lunch as a benefit" to leading companies in the United States. Lunch is an increasingly important part of the workplace and EAT Club's innovative programs marry custom technology, curated food, and sophisticated logistics to deliver a superior experience. We make it easy for employers to offer their employees quality, variety and control over their lunch, and make it easy for office managers to administer the program, save on cost and improve employee happiness.

About You:

You are a smart, ambitious Product Manager who is self-motivated with a ?get stuff done? attitude. You will own the product development process from discovery to delivery for multiple projects, ranging from new features that improve the user experience, new tools to increase operational efficiencies, and new products that help drive revenue growth.

You will have to balance strategic thinking with the nuts and bolts of getting features out the door. You will work in a highly collaborative, cross-functional environment with multiple stakeholders. You will be expected to work closely with data, run your own analyses and contribute to a culture of testing and learning.

Responsibilities:

  • Design products and features that are both step-change improvements and make incremental progress toward company goals

  • Work closely with the rest of the Product Team to define the strategy, goals and prioritize the roadmap with multiple projects across functional areas

  • Partner with design, engineering, and functional teams to run the discovery process

  • Learn from users, understand their problems and drive the development of innovative solutions

  • Gather requirements, write user stories and acceptance criteria, engage stakeholders, and troubleshoot questions

  • Prioritize requests against goals and work with team to define the MVP and user flow

  • Define go-to-market strategy and launch plans

  • Define performance metrics for new features and create plan for measuring each initiative

  • Communicate consistently with various stakeholders on major launches, status of roadmap and goals

Qualifications:

  • Care about great user experiences

  • Love solving ambiguous problems

  • Proven experience managing and leading projects with multiple stakeholders

  • Can effectively prioritize in a fast-paced environment and adapt to changing requirements

  • Passion for data and testing

  • Believe in the power of process

  • Feel in your element at the intersection of technology, design and business

  • Have excellent verbal and written communication skills

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