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CVS Health Senior Resource Planning Coordinator - Work From Home in Texas

Job Description

The Sr. Coordinator’s primary responsibility is to support Resource Planning functions related to Time and Attendance, Workflow Monitoring and Emails for all Clinical PBM sites. The Sr. Coordinator will have developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience and completes a variety of atypical assignments, as needed. The Sr. Coordinator Position would be on the Resource Planning team supporting Clinical CVS employees with WorkBrain corrections, pay related actions, workflow queue monitoring and email responses using various Clinical workforce management tools. Sr. Coordinators are responsible for obtaining, tracking and reporting data on daily attendance as well as performing pay affecting reviews, adjustments and corrections for Clinical CVS employees. In addition, Sr. Coordinators will be responsible for assisting with monitoring real time workflow needs and responding to emails within our service level. Senior Coordinator will be responsible for troubleshooting application issues, utilizing key workforce management and payroll applications to triage time and attendance inquiries to ensure compliance related to corporate guidelines and state labor laws. Senior Coordinator will work within defined processes and procedures or methodologies and may help determine the appropriate approach for payroll issues and disruptions. Position requires breadth and/or depth of skills in a range of processes, procedures and systems, or acts as the subject matter expert for applications such as Verint, Workbrain, MYHR and CMS Supervisor. Senior Coordinator will complete work with a limited degree of supervision and typically acts as a lead, coordinating the work for all Clinical sites. Senior Coordinator may provide informal guidance and support to Clinical Operations as a resource for colleagues. Senior Coordinators analyze the impacts of his/her own work and overall contribution to the team and partners daily with other resource planning team members, HR, Alight (Workbrain vendor), Verint admin team and business leaders, therefore, requires proficiency in a range of analytical processes or procedures to carry out assigned tasks. This position is a Work From Home Monday-Friday with alternating weekends for payroll close. This position will work a shift within our standard call center hours of 7am to 8pm CST year round. This position may require overtime outside of normal work week. Employee will be responsible for managing and prioritizing on call assignments with their normal daily tasks. Additionally, position may host/facilitate UAT needs/testing when called upon by our internal and external business partners due to upgrades, patching, maintenance or project/initiatives.PRIMARY DUTIES AND RESPONSIBILITIES: List the top four or five primary responsibilities of the position in the space provided below, indicating the most important functions first and the approximate percentage of time spent on each.Responsibilities1. Maintain all Attendance Reporting and Tracking including:1.1. Check site attendance line and update Attendance Log, WFM Schedule & WorkBrain and ensure all attendance updates are made with accordance to current attendance policy/guidelines. 1.2. Complete attendance adjustments for late arrivals, early leaves and No Call No Show’s as well as update employee schedules in WFM for any approved LOA claims received. 2. Complete all emails within 24 hour Service Level. Open tickets for payroll discrepancies and automation issues with vendor groups. 3. Ensure all employees’ timecards are updated and completed prior to final sign-off deadline on Payroll Mondays. Ensure all New Hires time and attendance is updated and maintained while in training environment.

Pay Range

The typical pay range for this role is:

Minimum: 18.50

Maximum: 34.60

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit


Required Qualifications

  1. At least one year prior work experience is required in call center related and/or payroll environment2. Proficient in Microsoft Office tools (Word, Powerpoint and Excel).3. Proficient in data collection and data entry4. Regular and predictable attendance (Do not delete – keep for all jobs)5. Colleague will be required to work mandatory overtime/extended work week when needed.6. Adept at researching and problem solving 7. Managing and prioritizing multiple tasks/assignments8. Good time management skills, accuracy and attention to details are a “must”. 9. Should be an independent worker who also works well with a team. 10. Must be dependable and able to balance work load and duties while performing within given deadlines of a fast paced environment. 11. One who is a quick learner, is flexible and adapts quickly to change. 12. Must be able to work every other weekend, overtime and be open to working Holidays, if required.

Preferred Qualifications

Knowledge of:• WorkForce Management Applications, Avaya CMS Supervisor, WorkBrain and attendance policiesSkill in:• Public speaking, Policy & Procedures portal navigation, contacting and opening IT ticketsAbility To:• Work in a fast paced team environment, utilize innovation to contribute to process improvements, use forward thinking to plan next steps in detail and follow through to completion1. Sit entire shift in cubicle/ desk 2. 100% Computer work3. Phone work required as needed based on business needs


High School Diploma or General Equivalent Development (GED) - REQUIREDAssociates Degree or Equivalent Work Experience - PREFFERED

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.