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CVS Health Manager, Account Management in Texas

Job Description

As a Manager in Account Management, you will oversee a team of Account Managers and Sr. Account Managers with the goal of ensuring client satisfaction and retention efforts for the Medicaid and MMP (Medicare/Medicaid Dual Eligible) Plans in the Aetna Integrated Business Unit. You will manage and develop a team dedicated to supporting clients by analyzing complex problems, identifying root causes and assisting with driving practical and creative solutions.You will accomplish this by:- Building relationships with key client stakeholders through a consultative approach to fully understand client and member needs.- Fostering teamwork and a supportive departmental culture with an emphasis on ensuring exceptional client service.- Developing efficient policies and procedures to enhance your teams’ efficiency and opportunity for success.Your success will be driven by exceeding client satisfaction score targets as well as contributing to reduced service warranty payments to clients. Your skills as an excellent client liaison and complex problem solver will also contribute to your success. You will operate in a fast-paced environment with tight deadlines so ability to operate autonomously and make key decisions is imperative. The contributions you will make will position CVS Health as a leader in client satisfaction and service in the PBM marketplace.This is a work from home role. Candidates can live anywhere in the US

Required Qualifications

  • A minimum 5 years of experience which includes three years in account management, healthcare, insurance or benefits experience* 3 or more years of demonstrated direct, or indirect leadership

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.

  • If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications

  • Some PBM system knowledge, to include SalesForce and AS400/RxClaim* Strong Leadership skills/competencies to lead change, establish positive and dedicated environment, support employee career development* Proven competencies in holding self and others accountable, ownership, and the ability to influence outside of sphere of responsibility* Ability to build and maintain effective interpersonal relationships to improve customer service in order to achieve business objectives* Ability to manage multiple, concurrent projects with previous project management experience* Demonstrated advanced level problem-solving and analytical skills* Proven history of high client satisfaction and client retention

Education

  • Bachelor's degree or relevant experience is required

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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