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Tufts Medicine Medical Receptionist in Tewksbury, Massachusetts

Hours: Mon-Fri 8am-430pm, 40 hours weekly

If you are an experienced receptionist with strong customer service and phone skills that is interested in working close to home, we would love to talk with you about joining our team.

The individual must be highly organized with outstanding customer service skills. Must have the ability to multitask and be productive both independently and with the team.

Accuracy and attention to detail is a must as is the ability to use electronic medical records systems.


  • Greet patients and verify all demographics including insurance information.

  • Collect co-payments, provide patient with receipt and follow office procedures for co-payment reconciliation.

  • Perform Check-In and Check-Out.

  • Answer multiple phone lines courteously and take messages, or transfer call accordingly.

  • Schedule office, ancillary and specialty appointments as requested by providers.

  • Make follow-up appointments for patient.

  • Send out new patient packets.

  • Obtain precertification and referrals.

  • Assist all providers with Meaningful Use, MSSP, and AQC measures.

  • Document within the electronic medical record (EMR).


  • 1-2 years + of office experience: answering phones, faxing, filing, copying

  • Medical office experience is a plus

  • Experience with medical electronic system (any version) is preferred

    What We Offer:

    Not only is Lowell General Hospital an exceptional place to work, offering a culture of recognizing and valuing employees, we provide amazing opportunities for our staff:

  • Competitive salaries & benefits

  • 403(b) retirement plan with hospital match

  • Opportunities for growth

  • Tuition reimbursement

  • Free on-campus parking

    About Lowell General Hospital:

    This is a great opportunity to be part of a 3-time Magnet Recognized, community hospital. Lowell General Hospital is an independent, not-for-profit community hospital serving the Greater Lowell area and surrounding communities. With two primary campuses located in Lowell, Massachusetts, we are the second-largest community hospital in Massachusetts and are proud to be a Magnet hospital. The American Nurses Credentialing Center (ANCC) honored Lowell General Hospital with Magnet Recognition for excellence in nursing care for a 3rd designation. The Magnet Recognition Program recognizes healthcare organizations that are dedicated to nursing excellence, professionalism and patient-focused care. It is the highest level of recognition an organization can receive for providing the very best quality in patient care. Only 2% of hospitals have attained their 3rd Magnet designation.

    We are a proud member of Tufts Medicine and in collaboration with the medical community it is our promise to provide our patients with Complete connected care SM

    Tufts Medicine Lowell General Hospital is an Equal Opportunity Employer.