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US Foods INTERN - IT - Tech Support Analyst (VIRTUAL) in Tempe, Arizona

Join Our Community of Food People!

The US Foods Summer Internship Program provides a forum for students to apply classroom skills and academic training in a real world business environment. In addition to being assigned business-impacting projects throughout the summer, students will be matched with a manager who will meet with them on a regular basis to provide direction on assignments as well as deliver performance feedback and a mentor who will be available to offer day-to-day guidance and support.

Embracing the organization’s core values, the US Foods Summer Internship Program Mission is to TEAM UP to build a supportive learning environment where we TALK STRAIGHT about performance development by delivering constructive feedback and positive reinforcement to deliver SECOND TO NONE program experiences to those students who spend their summers with us.

Interns will also get exposure to US Foods executive leadership; have an opportunity to participate in learning and social events with other interns across business functions; and have an opportunity to deliver an end-of-summer presentation to showcase their accomplishments with key business leaders.

US Foods internships are full-time paid positions (40 hours per week from May - August) with the possibility of transitioning to a full-time position post-graduation dependent on availability and overall performance.

BASIC PURPOSE :

US Foods is seeking talented students who are looking for hands-on summer experience working on a team of Technical Support Analysts. This role includes responding system alerts and troubleshooting and resolving various technical issues and provides opportunities for students to apply their academic skills in a real world setting.

ESSENTAL DUTIES AND RESPONSIBILITIES :

  • Monitors system and production processing performance

  • Responds to system alerts and problems

  • Opens, troubleshoots and routes problem tickets

  • Training in various technologies and applications

  • Identifies, analyzes and resolves issues including escalations when appropriate

  • Documents problem resolution utilizing standard procedures/tools

  • Communicates problem resolution and their impact to customers

  • Assists in the deployment of solutions and associated documentation

  • Participates in deployment checkout procedures

  • Manages own workload including administrative work for self

  • Completes assigned work in a timely and high quality manner

  • Reports on progress of own deliverables during 1x1 and Performance Check in

BASIC REQUIREMENTS :

  • Currently pursuing a Bachelor’s Degree or Master’s Degree in Information Technology, Computer Science or related

  • Strong analytical, technical and communication skills

  • Must be enrolled in school during time of internship

  • Typically, students currently between their Junior and Senior years or between their 1st and 2nd years of graduate school will be considered for internships

Preferred Skills in One of the Following Domains :

Network

  • Experience/exposure to Broadband, NPLS, Ethernet, 4G backup, LEC/CER and CSU troubleshooting

  • Experience/exposure to Cisco Nexus Routing, F5 LTM, Load Balancing, Cisco VPN, ADC

  • Experience/exposure to Solarwinds, Viptela, DNS, Firewalls

Security

  • Experience/exposure to incident & problem management

  • Experience/exposure to security documentation

  • Experience provisioning AD accounts in a Windows Server environment

  • Experience /exposure to trouble shooting MFA / SSO

  • Experience/exposure to user security provisioning

Please note: We are unable to provide internships to students that require sponsorship for employment visa status (e.g., H-1B visa status).

EOE* Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status*

COMMITTED TO PROTECTING OUR CANDIDATES, ASSOCIATES AND CUSTOMERS

We're continually updating our safety procedures and taking every measure to ensure the protection of our candidates, associates and customers. Our workplace safety efforts include using sanitized interview rooms, social distancing, providing masks and gloves and sanitizing truck cab interiors. We also have COVID-19 Wellness Checks for anyone entering our facilities and safety barriers in select locations in our production facilities. To help our customers make it in this challenging time, we’re providing robust support including webinars, one-on-one consults with our experts and detailed reopening materials.

US Foods is proud to have donated $10 million in food to help with COVID-19 relief efforts to help our local communities make it. Learn more here .

US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more.

US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Consumer Privacy Act of 2018, and its policy may be found here at https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/USFCCPApolicy.pdf .

US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.

EEO is the Law poster is available here at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

EEO is the Law poster supplement is available here at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf .

Pay Transparency policy statement is available here at https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf .

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