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Pfizer Sr. Director, Process Integration and Controls Lead in Tampa, Florida

The Meetings, External Events, & Travel (MEET) Process Integration & Controls Lead is responsible for designing strategies to promote process standardization and adherence to all related policies for MEET activities within the end-to-end processes. This lead will have responsibility for managing, reporting and measuring all compliance-related activities supported by the MEET organization. This role will be responsible for ensuring that all transactions are managed to the highest compliance standards and there is proper training and documentation to support controls. The Process Lead role will oversee compliance checks for exceptions and work through any transaction issues or escalations.

This role will work closely with MEET global team, Corporate Compliance, Legal, Audit, Finance and/or business leadership. The position will lead all pre-audit qualifiers and be the lead for audits and the standard processes for these activities.

This role will manage 15-20 colleagues based in Global Business Services (GBS) Operations Hubs globally. The role will work closely with regional MEET Leads and will report directly to the Global MEET Operations Lead.

Process Integration & Controls

  • Responsible for designing compliant processes for all processes and controls globally and for standardizing and balancing compliance needs with operational excellence

  • Lead detailed review/submission of amonthly audit sampling of My Anti-Corruption Policy and Procedures (MAPP) data/submissions to ensure accuracy, and design training around opportunities

  • Lead a global review of data trends to identify risk areas and work closely with Legal, Compliance and Audit to solution gaps

  • Design process for periodic global quality reviews of standard MEET systems (Navigator, Engage, Cvent) to ensure standard controls are functioning as expected

  • Ensure all global transactions are properly documented in workflow system (via sampling) and ensure global standards are in place where applicable

  • Work with Anti-Corruption Program Office (ACPO) and Compliance to ensure MAPP transactions comply with MAPP policy and other healthcare professional policies; review control design for any enhancements and ensure proper Standard Operating Procedures (SOPs) are in place

  • Ensure global team manages all transactions using accurate standard operating procedures and SOX related internal control documentation

  • Handle any compliance related questions or transaction escalations where patterns are documented, train or change as needed (working with Audit, Compliance and Finance)

  • Lead all audit preparation and execution globally to ensure no risk areas are found in MEET controls

  • Design continued education for MEET colleagues to develop their knowledge of MEET controls throughout the process, including dedicated training and management of direct report roles

  • Ownership of related healthcare professional policies and needed updates to streamline and simplify

  • Oversight of quality assessment in all regional hubs to ensure traceability of any compliance risk areas

Stakeholder Engagement

  • Ability to present to executive leadership and manage relationships with stakeholders globally

  • Identify and raise concern areas with operations,policy, or business adoption; develop remediationsto address any such concerns

  • Work with Legal and Compliance to manage approvals for exceptions and suspicious documentation

  • Work with Legal and Compliance on continuing MAPP standards globally and finding new efficiencies in process and controls

  • Raise compliance questions and challenges to Corporate Compliance and/or Audit through regular governance meetings

  • Lead interactions with business colleagues, Healthcare Professionals and external organizations - having knowledge of 140 country controls

People Management and Development and Financial Responsibilities

  • Responsible for hiring, training and global consistencies across the Process leads globally (leading a team of 15-20 colleagues)

  • Provide coaching and development for team members through structured processes and tools, including individual development plans and talent development

  • Create a team environment that drives high colleague engagement and adoption of making Pfizer a great place to work

  • Ensure Compliance is a priority for all MEET colleagues in the community through training,innovation sessions and compliance workshops on process and policy


  • Support the Internal and External audits and SOX compliance initiatives

  • Strong data analytics and ability to action data to create improved compliance posture

  • Understanding and awareness of the technology landscape that supports MEET

  • Audit or corporate compliance experience with monitoring and sampling

  • Strong written and verbal communication skills enabling effective communication with all levels of management

  • Ability to lead and motivate others

  • Ability to lead a large team managing compliance related activities

  • Strong accounting, analytical thinking and problem-solving skills

  • Ability to work under pressure and to handle several projects at once

  • High level of self-motivation, energy and flexibility

  • Proven ability to drive continuous improvement

  • Proven ability to maintain complete and accurate standard operating procedures and SOX related internal control documentation

  • Strong interpersonal and organizational skills

  • Management of multiple client stakeholders

  • Proficiency in PC skills (MS Excel, Word, PowerPoint) required

  • Good organizational skills to coordinate and manage multiple global priorities

  • Proficient written and verbal skills to enable effective communication with all levels of management

  • Ability to analytically review and challenge statutory financial statements to ensure completeness, accuracy, adherence to accounting standards, etc.

  • Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.


  • Typical Years of Experience: 15+ years (13+ years with MBA/MS) of experience in Audit, Compliance and or finance driving global controls and managing a large global compliance operations team

  • Minimum of bachelor's degree in Business, Finance, or a related discipline

  • Fluency in English is a must, additional languages preferred

  • Experience leading global transformational initiatives related to improving the compliance posture or operational excellence

  • Previous experience with Pharmaceutical companies is preferred

  • Experience with FCPA transactions preferred

  • SAP/Ariba/Leap Frog experience preferred

  • Demonstrated diverse leadership experiences including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact

  • Proven ability to lead and manage cross-functional, high-performing global teams in a fast-paced, dynamic environment

  • Strong stakeholder relationships in aligning on strategies and risk tolerance


  • Deep expertise inglobal compliance related operations team leadership and execution of global compliance related initiatives

  • Recognized as a leader with in-depth knowledge of compliance, audit, financial controls, and transformational strategies

  • Ability to engage with senior executives to influence decisions

  • Budgeting and financial management, incl. scenario planning and forecasting

  • Ability to develop strategy for continuous improvement, monitoring, and training

  • Ability to lead a high performing global team and create synergies with processes and controls

  • Project management & communications skills

Other Job Details:

  • Last Date to Apply for Job: June 7th, 2023

  • Work Location Assignment: On-Premise. Locations listed are preferred, but other site locations will be considered

The annual base salary for this position ranges from $185,800.00 to $309,600.00. In addition, this position offers an annual bonus with a target of 22.5% of the base salary and eligibility to participate in our share based long term incentive program. Benefits offered include a retirement savings plan, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms and conditions of the applicable plans. Salary range does not apply to the Tampa, FL location.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

Quality Assurance and Control