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Randstad HR SSC ServiceNow Solution Consultant in tampa, Florida

HR SSC ServiceNow Solution Consultant

job details:

  • location:Tampa, FL (remote)

  • salary:$1 per hour

  • date posted:Tuesday, February 23, 2021

  • job type:Contract

  • industry:Professional, Scientific, and Technical Services

  • reference:823196

job description

HR SSC ServiceNow Solution Consultant

job summary:

Job Requirements and Preferences:

Preferred Knowledge/Skills:

Demonstrates extensive abilities and/or a proven record of success in the following areas:

  • Using knowledge of Human Capital processes & procedures, as well as HC systems including Workday and HR Service Delivery;

  • Coordinating between the business users, the software vendor and Information Technology (IT), and other groups using an Agile/Scrum methodology to integrate, enhance, and implement new systems and provide recommended solutions which meet the needs of the business;

  • Understanding vendor platform technology, including both the possibilities and limitations within the technology;

  • Performing day to day configuration within a technology platform including but not limited to workflows, catalogue items, scripts and service portal within ServiceNow;

location: Tampa, Florida

job type: Contract

work hours: 8am to 5pm

education: Bachelors


  • Experience working with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, REST, Jelly, etc.)

  • Troubleshooting and quickly remediating issue escalations and break-fixes, including coordinating with internal and external parties whose assistance may be required;

  • Identifying and recommending improvements that will enhance the efficiency of systems, data integrity, and/or level of customer support;

  • Collaborating with vendors and other clients of vendors on future design releases that benefit the Firm and the business including networking, staying current on future release functionality, and participating in user forums to provide feedback and build consensus with other clients;

  • Identifying and creatively solving problems;

  • Recognizing and identifying unnecessary and duplicate work, executing process improvements accordingly;

  • Providing recommendations for areas where centralization or alternative delivery methods could be utilized;

  • Providing metrics and trends on repeatable system, process and client issues and develop a strategy on how problems can be eliminated and resolved;

  • Developing and maintaining vendor relationships by leveraging vendor management and networking skills;

  • Executing technology strategy during implementations, use, and support of human capital systems, specifically HR Service Delivery;

  • Creating & maintaining accurate documentation of business processes and standard operating procedures (SOPs), process maps, Frequently Asked Questions (FAQs) & Quick Reference Cards (QRCs);

  • Fostering a trusting, collaborative, and flexible working environment; as well as comfort working in a virtual setting;

  • Utilizing Excel and Access in complex analysis (e.g. pivot tables, v-lookups, forms, queries, etc.);

  • Possessing working knowledge in technologies such as Alteryx, Google scripting, UI Path, and data visualization tools preferred; and,

  • Using proven project management skills to be successful.

Basic Qualifications:

Minimum Degree Required:

  • High School Diploma

Minimum Years of Experience:

  • 4 year(s)

Preferred Qualifications:

Degree Preferred:

  • Bachelor Degree


  • Experience level: Experienced

  • Minimum 4 years of experience

  • Education: Bachelors


  • HR

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.