SeaWorld Parks & Entertainment Communications Specialist in Tampa, Florida
Busch Gardens Tampa
The sights! The sounds! The tastes! As a communications specialist you will help provide the best customer experience. And you’ll provide the expertise and leadership that makes it all happen. Right now, we have a challenging and rewarding opportunity for a passionate, forward-thinking communications specialist.
What you get to do:
Work in a team environment and interact with others in a professional manner
Assist communication supervisor with various special projects
Become an advocate for the company in social media spaces, engaging in dialogues and answering questions that support company initiatives
Monitor and update multiple park social media outlets for content and accuracy, reply to guest inquiries in a real time environment, and coordinate park responses
Actively seek to change negative guest sentiment through strategically engaging with the social followings and providing value based concern resolution.
Develop organizational elements in order to implement a proactive process for capturing happy, loyal guest online reviews.
Correspond with guests regarding their visit to our parks through email, phone, written, online, and face to face dialogue
Maintain content and continuously update ride wait times for in park LED boards and mobile app
Assist as needed with new web, mobile and app development and management
Liaison with Operations staff on digital strategies, initiatives, reviews, issues, etc.
Maintain daily paperwork, records of guest correspondence and provide analysis to senior leadership
Assist as needed with monitoring weather and communicating weather conditions to all departments, maintaining accurate logs and records as it relates to changing weather codes.
Work hours include park operating hours in all operating schedules (HOS, Christmas Town, Summer Nights)
Perform other duties as assigned
What it takes to succeed:
Must be at least 18 years old
Must have a High School diploma or GED
Valid Driver's License and ability to meet company driving guidelines, preferred
Must be able to work a flexible schedule, including weekends, evenings, and holidays
Must be able to lift, carry, push and pull up to 50 pounds occasionally
Must be able to sit for long periods of time
Must have excellent negotiating and communication skills (written and oral) with an ability to adapt communication style to a number of different audiences
Must be proficient in Microsoft Office applications
Must have strong guest relations skills
Must have a professional demeanor
Must have strong technical aptitude including understanding or ability to learn multiple content management systems and digital suites
Ability to use analytical skills to troubleshoot issues with guest pass member account(s), mobile app issues, website issues, and LED board issues.
Enthusiastic, confident performer and team player with the ability and passion to work in a demanding and fast paced environment
Ability to manage and prioritize diverse projects
Perform tasks that require occasional; bending from waist to floor, kneeling and squatting, and reaching overhead
Position will perform frequent simple hand grasping and fine manipulation (use of keyboard/writing) work
Must be able to work indoors and outdoors, in varying weather, to include extreme heat. Considerable walking and transitioning between indoor and outdoor environments is required
The perks of the position:
As part of the SeaWorld family, you’ll enjoy a fun, fast-paced environment and great teammates, as well as:
Paid Floating Holidays
Accrual based Paid Time Off
SEA Employee Complimentary Park Tickets and Passes
SEA Park Discounts on Food and Merchandise
Medical, Dental, and Vision Insurance
Dependent and Health Care Flexible Spending Accounts
Employee Assistance Program
Legal Assistance Plan
Join the team!
If you’re looking for the opportunity to make the most of your abilities in a one-of-a-kind setting with an entertainment industry leader, we’re looking for you!
Busch Gardens Tampa
Full Time Hourly