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Aerotek Call Center Manager in Tampa, Florida

Now Searching for Mortgage Call Center Manager

Location: Tampa (will start remote then back in office)

* Mortgage knowledge is required *

Description:

This role is responsible for the management of 8-10 call center representatives. They will answer any mortgage questions, take escalated calls, build out schedules, coach, train and mentor the staff. As well as continue to implement proper protocol with support of client calls. This role is also responsible for the management and performance of the team.

Additional Skills & Qualifications:

At least 3-5 years of call center experience

mortgage knowledge is required

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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