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Position Summary

As a Sr Analyst within the Grievance and Appeals DDAT Technology team you will manage the day-to-day activities of one or multiple complex business-sponsored technical projects. Sr Analysts are responsible for bridging the gap between the technology team and the business using data analytics to assess processes, determine requirements, and deliver data-driven recommendations. Sr Analysts are the drivers of our continued growth and success. With their commitment to innovation, these analysts seek, develop, and help implement strategic initiatives for improved efficiency and productivity. From researching progressive systems solutions to evaluating their impacts, the ideal candidate will be a detailed planner, expert communicator, and top-notch analyst. This person should also be wholly committed to the discovery and development of innovative solutions in an ever-changing digital landscape.

Objectives of this role

· Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data.

· Serve as thought leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels.

· Create and implement precise management plans for every project, with attention to transparent communication at all levels.

· Perform, evaluate, and communicate thorough quality assurance at every stage of systems development.

· Determine and develop user requirements for systems in production, to ensure maximum usability.

Responsibilities

· Partner with stakeholders across business units to develop documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams.

· Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties.

· Author and update internal and external documentation, and formally initiate and deliver requirements and documentation.

· Conduct daily systems analytics to maximize effectiveness and troubleshoot problems.

· Develop meaningful and lasting relationships with partners for optimized systems integration and respond to questions and concerns from managers and executives with supporting research and recommendations.

Required Qualifications

Strong working knowledge of relevant Microsoft applications, including Visio.

High proficiency in technical writing

Minimum of 2 years’ experience working in a matrixed environment

Business Analyst or equivalent work experience

Preferred Qualifications

Proven ability to manage projects and user testing.

Proven analytical abilities.

Experience in generating process documentation and reports.

Excellent communication skills, with an ability to translate data into actionable insights.

Education

High School diploma required

Bachelor’s degree (or equivalent experience) preferred

Pay Range

The typical pay range for this role is:

$64,890.00 - $129,800.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 06/12/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.