Job Information
3M IT Infrastructure Analyst in Taguig, Philippines
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.
Job Description:
The IT Infrastructure Analyst follows a variety of generally defined procedures within various functional disciplines such as network, server architecture, applications, technical service, etc. Works independently and output is occasionally reviewed while in progress. Handles a variety of inquiries and develops solutions for moderate to complex issues. Solutions are often based on the review of prior practices and/or experiences in similar situations. Most complex problem solving may require the use of experience, analysis, and research to resolve.
Main Responsibilities
Ability to Configure, Deploy, Install, Migrate, Order, Patch, Replace, Support & Triage Site Infrastructure as follows:
WINTEL/LINUX NetPC, Standard & Process Windows OS computers
Experience in networking: Ethernet, LAN/WAN, Firewall, RF, Routers\Switches(Cisco), TCP/IP, VPN & Wireless
Provide Active Directory Expertise for GPO management/ID/User/Group(Adds/Deletes/Changes/Acct. Maintenance), File Share/SQL Maintenance & Migration, & ADAS/Security Express Toolsets
Performs troubleshooting and diagnosis for office-based IT equipment including computers, networking devices, printers, and mobile devices. Follows escalation procedures for additional support, as needed; Provides Standard and Local Application Support — MS Office 365, Outlook Skype, McAfee, etc.
Manages site ITSM queues and Change Requests, Site Telecom, & PC/Server Vulnerabilities
Attends and or facilitates mandatory technical, regulatory, legal and safety meetings and training activities and complies with requirements for IT
Maintains Site Technology Auditing & Security Hardening Standards— Ad Hoc Scanning, Consultation & Remediation
Manages interactions and escalations with appropriate groups
Suggests and implements continuous improvements of processes
Executes IT administrative responsibilities such as vendor management and procurement activities
Actively participates in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with 3M’s values and ethical standards
Executes other duties that may be assigned
Qualifications
Bachelor's degree in computer science, Information Technology, Computer Engineering or related field
3-5 years' experience in IT Infrastructure; excellent computer skills, experienced in software/hardware configuration.
Experienced in telecommunications including Cisco hardware and software configuration, routing and switching, LAN/WAN troubleshooting
Experienced of Microsoft Operating Systems and Microsoft Office products
Experienced with PC and user account setup in Microsoft Active Directory in order to onboard new devices and workers
Detail oriented, self-directed and have strong independent problem-solving skills.
Good interpersonal, coordination, and analytical skills in order to provide single-point-of-contact onsite IT support.
Able to work independently and without a need for direct supervision; Able to handle nonroutine and difficult inquiries. Adapts to situations and applies analytical skills to drive towards problem resolution; Able to meet timetables and complete task assignments on-time.
Able to communicate well in spoken and written English
Off hours, weekend or holiday work may be required
Preferred Skills
Cisco trained or certified; ITIL certified
Experience in telecommunications including Cisco hardware and software configuration, routing and switching, LAN/WAN troubleshooting and IP Telephony.
Knowledgeable in Microsoft Active Directory
Experience with IP telephony
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Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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