3M Hire to Retire Representative (GSC Philippines) in Taguig, Philippines
At 3M, we apply science in collaborative ways to improve lives. With $32 billion in sales, our 91,000 employees connect with customers all around the world.3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas.Here, you can apply your talent in bold ways that matter.
The 3M Philippines GSC is looking for an HR Hire to Retire Representative to join our Hire to Retire Team. Here, you go!
This Hire to Retire team member will:
• Provides full service to clients • Achieves quality and volume targets and maintains customer satisfaction• Requires full familiarity with the HTR systems and processes in scope of Service Center service
Main Duties & Responsibilities include, but are not limited to:
Provides answers, solutions and recommendations for inquires related to HR processes/procedures by utilizing solutions provided by HR SMEs. (Including: phone inquiries, email/web tickets and walk-in inquiries, follow-up/resolution of escalated tickets, etc.).
Identifies escalation trends and opportunities for process change and/or new solutions.
Undertakes all actions required by system and updates Data Base continually.
Investigates and resolves problems and provides solutions which may involve a network of resources.
Administers/advises IT navigation of supported functions – this may include requesting access, granting access and advising clients through screen navigation.
Performs “off-phone” tasks supporting HR related functions as directed.
Assists in identifying areas to improve communications and efficiency of operations and implementing changes. Partners with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs or contracted vendors
Qualifications & Experience
Minimum 1 year equivalent work experience preferred
Bachelor's degree or higher from an accredited university
Knowledge of HR Policies & Procedures
Knowledge of HR systems is an advantage: Workday; Success Factors; PeopleSoft; SAP, Salesforce or other HR Systems
Knowledge of languages: English
Customer service skills
Detail oriented/accurate and thorough
Individual must be detail oriented, self-directed and have strong independent problem solving skills.
The ability to multi-task is inherent in the job responsibilities
Strong communication skills and the ability to work in a team environment
Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
3M is science applied to life.
At 3M, we are in your cell phone. We are in your car. We are at your doctor’s office. You are never more than 10 feet from a 3M product.
3M helps make it possible for many other companies to do what they do.
At 3M, we produce a mind-bending 55,000 products. Our technology expertise started over 100 years ago with ceramics, turning minerals into sandpaper. This expertise has grown to span 46 technology platforms, with thousands of products and applications.
Our scientists are experts at combining our core technologies to invent a surprising range of products. Our people and our products reshape the way we live our lives every day.
From celebrating new ideas to uncovering fresh uses for tried and true products, 3M solves problems for people, for communities and customers around the world.