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3M Customer Service Rep (CIMR & Material Determination, Release LOQ and Registration of Ship To - Japanese Speaker) in Taguig, Philippines

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Main Responsibilities

  • Handles varied customer transactions; including inbound calls, service complaints, general product inquiries, customer sample order management (entry, inventory, documentation, others) and servicing customer accounts; communicate with other departments and providers to research and resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas; creates basic reports and provides moderate analysis

  • Handles customer inquiries/complaints of moderate scope and complexity such as product returns/exchanges, pricing issues, product promotions, where to buy products, etc. and suggests improvements to respective department(s)

  • Builds credibility and trust with 3M customers by providing value added services such as recommendations for product applications, promotional opportunities, order enhancement, related sales, etc.

  • Primary contacts are typically external customers and internal business partners (such as, distribution, lab, quality, transportation, sales, marketing), and on a professional, supervisory, or co-worker level.

  • Reviews purchase order requirements to ensure compliance with 3M terms and conditions. Follows up with customer before accepting order if non-compliant orders

  • Interaction is focused on order management and/or answering routine questions directly related to the professional discipline, as well as exchanging factual information with an audience knowledgeable in the subject area.

  • Coordinates in a timely manner with different teams thru emails, meetings or phones calls which would require high level of accuracy and critical thinking.

  • Continuous improvement of processes and Lean Six Sigma project coordination which may include Identifying opportunities to improve data quality & reduce cycle time

  • May be involved in training and pre/post deployment support.

  • Other administrative duties may be required by the business.

    Basic Qualifications

  • At least 2 years in a Customer Service Role with preferred experience in Customer Service, Manufacturing Operations and Supply Chain and Logistics and/or IT.

  • Bachelor's degree or its equivalent from an accredited university.

  • Good command in English language. Additional Asian languages an advantage.

  • Demonstrated proficiency coordinating tasks

  • Demonstrated detailed orientation and working with operational processes

  • Collaborative Team player

  • Analytical

  • Fast Learner

  • Working across a wide array of organizations, countries and business or functional processes.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M's creative solutions to global challenges at www.3M.com or on Twitter @3M or @3MNews.

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