3M Customer Incentive Plan Analyst - Japanese Speaker (GSC Philippines) in Taguig, Philippines
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.
Follows a selected number of clearly defined procedures under general guidance. Implements/executes requests from 3M Subsidiaries and Customers which includes but not limited to:
Day to day review of actual agreements between 3M and Customer data in ERP system
Changing data in the ERP system according to the company's strategy
Periodical agreements strategy implementation into ERP system upon business directions
Overall case and request management for basic to moderate inquiries up to closure
Serves as a secondary level of support for business groups within Customer Operations upon business need.
Creating accruals reports and other ad-hoc analysis related to Vistex Operations management in order to support business decisions
Recommendations for ongoing process improvements to drive efficiency and maximize value realization
Troubleshooting Customer Incentive Plan errors, questions, and requests from stakeholders
Develop expertise on processes and on data governance
Maintain business group workflow, includes follow-up with the business on missing fields, incorrect data and delays
Provide reports to assigned business team to enable end-to-end process visibility
Identify opportunities to improve data quality & reduce cycle time
Responsible for escalation of issues if needed Interaction is focused on answering routine questions directly related to the professional discipline, as well as exchanging factual information with an audience knowledgeable in the subject area.
Continuous improvement of processes and Lean Six Sigma project participation.
Other tasks assigned by the Supervisor
A graduate Marketing or Business Administration, Communication course is generally required.
At least 2 years of experience related to Pricing, Material Listing, Phase in Phase out or the likes, is required
Excellent communication skills both written and oral
Highly customer service and quality oriented mindset
Proficient research, analytical and problem solving skills
Continuous improvement mindset
Advanced knowledge on MS Office
Structured approach to effectively and efficiently planning own workload;
Team oriented person who can focus on the details and ability to multitask
Knowledge of VBA, Macro excel formulas is an advantage
Knowledge of Salesforce, SAP, Vendavo platforms is an advantage
Stable internet connection
Knowledge in English, and Nihongo (Writing & Reading skills are required, Speaking & Listening skills are preferred) are necessary for this role
Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M's creative solutions to global challenges at www.3M.com or on Twitter @3M or @3MNews.