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Equitable Senior Associate - Customer Service Representative in SYRACUSE, New York

Senior Associate - Customer Service Representative ( 210000HO )



Organization : Equitable

Schedule : Full-time


At Equitable, our power is in our people.

We’re individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities.

Here, you’ll work with dynamic individuals, build your skills, and unleash new ways of working and thinking.

Are you ready to join an organization that will help unlock your potential?

Equitable is looking for a Customer Service Representative who would be responsible for handling an array of front-facing duties. These tasks including interacting with clients over the phone, via email and online chat. The Customer Service Representative would need to utilize resources to build knowledge of the EQUI-VEST product and successfully document all casework that was assigned autonomously. They would also need to consistently meet the Quality Control scoring average needed to achieve the business goal.

Responsibilities include, but are not limited to:

  • Professionally handle incoming 800# calls providing high quality, timely customer service.

  • Maintain product and procedure knowledge.

  • Follow administration guidelines, adhere to schedules and identify and analyze problem cases.

  • Communicate with internal and external clients, both in writing and the phone.

Hours of operation: Monday through Thursday - 10:15 am to 7:00 pm

Friday - 8:15 am to 5:00 pm


Minimum Qualifications

  • Bachelors Degree

  • 1 year experience in customer service, preferably in a call center environment and Financial Markets.

Preferred Qualifications

  • Proven customer service and communication skills.

  • Reliable - ability to meet attendance and punctuality standards.

  • Maintain a positive, problem-solving approach and spirit of cooperation in a team environment.

  • Analytical skills, combined with strong business writing ability.

About Equitable

We have been providing stability and reliability to our clients since 1859 to help them live their lives with confidence, to give them peace of mind, and enable them to realize their dreams for their loved ones and their legacy.

As an employer, Equitable is committed to creating an environment where everyone feels completely comfortable bringing their true selves to work every day. Equitable has been recognized and certified as a great place to work by the Great Place to Work Institute.

We provide our employees opportunities to move within our organization so they can grow their career and skills without ever having to leave Equitable. Almost 40% of our open jobs are filled with current employees.

In addition to competitive compensation and an outstanding benefits package including 401(k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment.

Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

NOTE: Equitable participates in the E-Verify program.

If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at TalentAcquisition@equitable.com.

Req ID: 210000HO