Job Information
National Grid Lead Change Management Business Partner, AMI Change Management Office in Syracuse, New York
About us
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.
The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
About the Position
The Advanced Metering Infrastructure (AMI) program is a strategic initiative designed to enable the National Grid’s US business to “Bring Energy to Life.” The goals of this innovative effort are to improve customer satisfaction, accelerate business performance, and enable employees to provide the best service they can by arming them with leading technology.
The AMI Change Management team is charged with helping to drive employee adoption of this industry leading technology. Our team is focused on creating awareness through buy-in and commitment of the new tools and systems.
As part of the AMI Change Management team, our Change Management Program Manager will be a critical contributor. This role is perfect for a self-starter who has demonstrated strong people and analytical skills. This candidate will be providing support to the change team while honing his/her/their change management expertise.
Reporting into the Business Readiness & Change Management Director, the Change Management Program Manager will play a critical role in enabling the successful deployment of change across multiple stakeholder groups. Positioned as a trusted business partner, this individual will develop strong stakeholder relationships and provide documented intel to support the transition of AMI ownership to the business. This role will help to resolve challenges, communicate requirements for success and provide training support to ensure the ultimate employee experience.
The successful candidate will ideally have had previous experience of participating in large scale transformation programs. He/she/they will be highly articulate and confident to engage at all levels across the business and ensuring quality and timely delivery of the assigned work.
Key Accountabilities
Project Management:
Plan, develop and report out on KPIs to monitor business transition and sustainment of ownership
Analyze data to understand employee adoption and support development of actions to enhance adoption experience
Coordinate overall transition plan, process, and timeline for each region
Build/update business transition processes, tools and templates
Follow-up on transition issues, risks and escalate when necessary
Facilitation:
Facilitate cross functional discussions to align people and process to new ways of working, skilfully navigating ambiguous conversations to clearly document roles and responsibilities with stakeholder approval
Support Governance Committee discussions representing relevant impacted stakeholder groups
Change Management:
Participate in stakeholder analysis to understand how to best engage those teams and customers impacted by new AMI technology
Assist Change Management Office team members to identify major changes with the new technology so that the team can design activities to help drive adoption, both internally and externally
Participate in training planning, design, and development for employees to ensure Go-Live success
Simplify complex program and technology concepts into relatable terms that business partners to ease the employee adoption experience with and working through others
Capability Requirements
Strong organizational / Project Management skills with proven experience of delivering quality outcomes, on time and with full transparency of risks, issues and assumptions
Ability to follow established processes to deliver quality outcomes, understanding hand-off and be able to suggest and apply improvements
Results driven with good business acumen to appreciate day to day business challenges
Expert engagement and communication skills, with proven ability to create clear and concise messages for multitude of stakeholders
Ability to actively build and maintain a network of internal relationships at all levels in the business
Strong interpersonal skills able to influence at all levels of the organization and the program
Strong People Management skills, able to drive a high performing team to not just deliver but to develop and grow
Ability to analyze data and metrics to clearly communicate these with others
Self-starter, able to work well with others, and on own initiative, to successfully drive through ambiguity keeping the customer at the heart
Ability to work in partnership with a number of consulting partners, and contractors maintaining and growing a ‘one team’ ethos mentality
Knowledge & Experience Requirements:
Proficient in MS Word, PowerPoint, Excel
Bachelor’s Degree
Minimum of 3-5 years of professional experience in change management
Industry expertise is a plus
Project / Program Management certification is a plus
Change Management Certification or relevant degree is a plus
Vizio or other process visualization tool experience is a plus
More Information
#LI-Hybrid
#LI-STR1
Salary
$116,000 - $137,000 a year
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.