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National Grid Lead Analyst in Syracuse, New York

About us

Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we're certain about: the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050!

National Grid is hiring a Lead Analyst Customer Billing in Syracuse, NY.

This is a Hybrid Role - Must live within a commutable distance to our Syracuse location.

Job Purpose

Analyze and interpret data, procedures, activities, and pertinent documents to provide relevant and up to date information to support decision-making and the effective working of National Grid.

Design and implement procedures and policies within their area of work to improve the working of National Grid.

Manage relevant projects to add or improve functions of the department.

Key Accountabilities

  • Independently collate, analyze and interpret work unit operational and/or financial data, procedures, activities, and pertinent business documents within one or multiple areas using pre-determined tools, methods and formats in order to support the department’s decision making process.

  • Prepare and write relevant documentation in order that all stakeholders are fully informed and all evidence or statistics are documented.

  • Execute instructions and requests, plan and organize resources and make appropriate arrangements to ensure that work is carried out efficiently and in line with relevant policies and processes.

  • Maintain and provide information such as regulatory or business essential information in order to ensure regulators and other stakeholders are kept up to date with relevant National Grid policies, processes and programs.

  • Build upon technical / professional skills within own area of specialism or of other processes in order to continually grow your personal contribution to the business.

  • Develop relationships with internal and external stakeholders in order to obtain and share information that will benefit National Grid.

  • Manage the day to day relationship with relevant internal parties or employees in order to understand their requirements, deliver appropriate, customized solutions and advice, and build cross-functional working in line with National Grid policies and processes.

  • Develop and maintain effective relationships with key stakeholders in order to share best practice provide technical advice and build bases of influence.

  • Keep up to date with market / regulatory developments within own profession / discipline in order to ensure the optimization of best practice for National Grid.

  • Develop and maintain analytical systems, models and procedures in order to support design solutions and enhance time / consistency / safety / efficiency and operability.

  • Challenge existing ways of working and continuously seek ways to do things better in order to drive greater efficiencies within assigned area.

  • Research and analyze key themes from a wide range of data sources in order to identify how different scenarios may impact upon the business.

  • Design and implement new processes or policies in order to ensure all working practice (and where relevant, health and safety standards) are compliant with National Grid policies and regulatory requirements.

  • Translate business objectives into clearly defined business cases, annual plans and objectives in order to support achievement of departmental/operational area. .

  • Develop and utilize peer group network in order to absorb and apply technical/professional best practice within own area of specialism.

  • Lead, motivate and develop a professional team, prioritize work and allocate resources in order to ensure results are delivered in line with expectations and customer/business objectives


  • A Bachelor's degree in a business, systems, or financial area and up to 15 years of related experience, or equivalent work experience.

  • Expert within their field. Extensive and significant knowledge in one or more of customer account management, invoicing, financial structures, energy management, information systems management sufficient to lead programs or projects.*

  • Able to define and manage work of others through project assignments or clerical operations.

  • Knowledge of relevant industry practice and legislation. Knowledge of current trends within the industry and developments in legislation or regulation.

  • Knowledge of National Grid's business operations, company policies and practices. Knowledge of division policies, processes and fields of work.

  • Proficient in Microsoft Office products (Excel, Word, PowerPoint, Access).

  • Proficient in relational database querying techniques (SQL) desirable.

  • Ability to support Budget Management

  • Proficient in managing project teams and projects independently.

  • Experience and proficiency in relevant company related IT systems

More Information




$98,000 - $115,000 a year

Salary commensurate with location and experience

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.