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National Grid Lead Analyst, Customer Enablement Products in Syracuse, New York

As part of National Grid’s continued commitment to safety, all new hires must be fully vaccinated against COVID-19. Anyone unable to be vaccinated, either because of a sincerely held religious belief or medical reason can request a reasonable accommodation.

About us

National Grid is hiring a Lead Analyst, Customer Enablement Products department in Syracuse, NY.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

The Lead Analyst, Customer Enablement Products, will lead the ongoing development and operations of the Expanded Solar for All program in NY. The program is designed to deliver community solar bill credits to nearly 175,000 low-income customers, making it the largest program of its kind in the country. Helping our customers move to clean energy sources is one of the pillars of our decarbonization strategy as we strive toward a clean, fair, and affordable energy future. The Program Manager is responsible for delivering the intended program benefits and developing the next phase of the program.

Key Accountabilities

  • Supporting the NY State Energy Research and Development Authority (NYSERDA) in running solicitations for community solar projects and enrolling selected projects into the program

  • Working with Billing, IT, Customer Energy Integration, and Customer Experience to stand up system improvements

  • Manage process and completion of compliance reporting, including quarterly reports, internal/external data requests to support program cycle and internal reporting metrics

  • Leading annual process for Solar for All discount recalculations and coordinating required communications

  • Calculating and tracking credit allocations to participating customers

  • Develop, maintain, and communicate internal processes and procedures

  • Provide analysis of program enrollments to ensure integrity of the program – review data in reports, document findings and make necessary program changes

  • Tracking ongoing program costs

  • Preparing the contact center to field questions about the program

  • Preparing and distributing education materials about the program

  • Answering questions about the program with internal and external stakeholders

  • Reporting on the program to internal and external stakeholders

  • Developing and proposing the next phase of the program

Supervisory/Interpersonal- Experience Required


  • Bachelor of Arts or Bachelor of Science in Business/Project Management/Urban Planning/Sustainability/Environmental Science or relevant field or 5+ years experience in the Sustainability/Solar/Energy Efficiency or Environmental Science industry

  • Proficiency in Microsoft Office including Excel (use of pivot tables), Word and PowerPoint

  • Data analysis

  • Experience managing a program that includes technical, financial, and regulatory elements

  • Insight into regulatory process and familiarity with the proceeding

  • Knowledge of the clean energy industry, utility operations, low-income customer needs, and energy regulation is preferred

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.