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Equitable Customer Relations Compliance Professional in Syracuse, New York

Customer Relations Compliance Professional ( 2400009P )

Primary Location : UNITED STATES-NY-Syracuse

Other Locations : UNITED STATES-NC-Charlotte

Organization : Equitable

Schedule : Full-time


At Equitable, our power is in our people.

We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to join an organization that will help unlock your potential?

The Equitable Law Department’s Mission is to serve as Equitable’s trusted counsel empowering Equitable to pursue its noble purpose by upholding the highest standards, forging collaborative relationships, and delivering creative solutions.

At Equitable we have reimagined how we want to work and are guided by principles of inclusivity, flexibility, and connection. Come join Equitable's Compliance team and enjoy worki for a leading financial services company with an amazing and diverse culture! We offer a flexible hybrid office/remote work environment, and this position is based in either our Syracuse, NY or Charlotte, NC office.

Are you an experienced, passionate, and highly motivated professional desiring a position reviewing and resolving customer inquiries and complaints? Are you looking for an opportunity to take on new challenges and build a career within one of the leading U.S. financial services companies? If so, Equitable’s Law Department has an exciting opportunity within the Customer Relations Office of our Compliance team! The Customer Relations Compliance Professional role will join a dedicated team of compliance professionals and be responsible for reviewing and responding to inquiries and complaints from customers as well as state and federal regulators. Our ideal candidate will be hardworking detail orientated with an eye toward providing customer centric responses.

Key responsibilities include the following:

  • Review and respond to sales complaints related to the company’s individual and group retirement, life, employee benefits business areas as well as brokerage and investment advisory accounts.

  • Input complaint information in Company’s centrally managed complaint tracking system.

  • Partner and coordinate, as necessary, with impacted business areas to review and respond to complaints.

  • Communicate/negotiate resolutions with customers, attorneys or other professionals, regulators, financial professionals, and professional liability (E&O) carriers orally and in writing as needed.

  • Prepare monthly, quarterly, and annual complaint related reports as well as other ad hoc reports, as needed, for internal review and analysis, as well as Regulatory report/exam requests.

  • Assist on special projects, as needed.

The base salary range for this position is $54,000 - $65,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.

For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below.

Equitable Pay and Benefits: Equitable Total Rewards Program (https://portal.equitable.com/appentry/EDoxRedirect?node_id=A2023013000001)


Required Qualifications:

  • 1 years of experience with customer relations service, sales, or compliance

Preferred Qualifications:

  • Series 6 or 7

  • Knowledge of the comprehensive suite of Life, Annuity and Brokerage products

  • Working knowledge of insurance, FINRA and/or SEC rules and of State regulations

  • Investigative, analytical and negotiation skills

  • Excellent written and verbal communication and presentation skills

  • Strong project management skills with the ability to manage multiple competing priorities and meet internal and external deadlines.

  • Proficient skills in Microsoft Office applications, particularly Word and Excel.


Accuracy and Attention to Detail: Understand the necessity and value of accuracy; ability to complete tasks with high levels of precision

Creative Problem Solving: Think creatively and embrace creative ideas to solve problems.

Effective Communication: Understand effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Self-Starter and Team Collaboration: Must possess strong leadership and have the ability to successfully work alone and to maintain a team player attitude. Candidate should be able to work independently on a multitude of projects and ensure that both internal and external deadlines are met.

Diversity, Equity and Inclusion: Demonstrates a commitment to Diversity, Equity and Inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating for change.


At Equitable, we’re a team of over ten thousand strong; committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.

We turn challenges into opportunities by thinking, working, and leading differently – where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.

We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.

We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose.

Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

NOTE: Equitable participates in the E-Verify program.

If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at TalentAcquisition@equitable.com .

Req ID: 2400009P