Randstad Account Representative in Syracuse, New York

Account Representative

job details:

  • location:Syracuse, NY

  • salary:$18.58 per hour

  • date posted:Friday, March 9, 2018

  • experience:3.0 years

  • job type:Contract

  • reference:138357

job description

Contract position: Account Support Representative needed to provide dedicated support to all Client Associate positions for a company that sells document solutions and services. Key components of success in this role include: uninterrupted delivery of operational excellence & SLA achievement, client satisfaction and retention, exhibit teamwork (internally & externally), interact with internal leaders (sales and operations), identify additional opportunities to grow revenue and reduce costs. This is contract opportunity in Syracuse, NY.

Responsibilities for the Account Representative

  • Provides backup and peak workload support to all Client Associates in coverage territory.

  • Establish effective support coverage schedule working with Managers and Site Coordinators to ensure SLAs are met.

  • Supports training of new employees (as required).

  • Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets).

  • Ensures there is an current Site/Operations Manual for effective coverage support.

  • Maintain estimation and scheduling of all jobs (as required).

  • Coordinate personnel work schedules within the account as required (including overtime).

  • Work with Site Coordinator and Manager to identify and act upon improvement/growth opportunities recognized.

Requirements for the Account Representative

  • 3+ years experience delivering services in a client environment.

  • Able to demonstrate Intermediate use of: MS office (Word, Excel, PowerPoint), Web, Internet, and Intranet.

  • High School diploma or equivalent.

  • Printer/copier first level breakfix and production prints experience.