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HERC Student Support Associate in Stony Brook, New York

Student Support Associate - 1900867

Required Qualifications (as evidenced by an attached resume):

Bachelor's degree (foreign equivalent or higher). Two (2) years of full-time advising, counseling, and/or administrative experience. Experience counseling and supporting students. Experience working with students in emergency or crisis situations. Supervision experience (staff, student employees or interns). Experience working with a diverse student population. Proficiency with Microsoft Office applications.

Preferred Qualifications:

Master's Degree (foreign equivalent or higher) in higher education administration, counseling, social work, or related field. Additional years (2+) of advising, counseling, and/or administrative experience. Experience in a higher education setting. Experience working with faculty, academic affairs, and student affairs staff. Experience with student staff training and development. Program development experience. Experience presenting or teaching.

Brief Description of Duties:

The Student Support Associate works in the Office of the Vice President for Student Affairs and Dean of Students (VPSA/DOS) and is responsible for engaging, supporting, and empowering undergraduate and graduate students in order to help maximize their Stony Brook experience and prepare them for success both on and off the campus. Therefore, the selected candidate must demonstrate a very high level of care, discretion, and support for the safety and well-being of each student in our community. It will also be necessary for the selected candidate to have experience working with a diverse student population.

This position will also be responsible for overseeing the day-to-day operations for the Office of the VPSA/DOS, managing multiple high-priority projects and supporting multiple outreach efforts and strategies. The incumbent will be expected to provide guidance, support and exceptional service to all visitors of the Office of the VPSA/DOS, including students, faculty, staff, parents, family members, alumni, and other guests.

The selected candidate will also have excellent customer service and interpersonal skills, exercising strong organizational and time-management skills with an exceptional attention to detail. Essential for this role is the adeptness to work independently as well as part of a team with a collaborative approach to problem solving. Given the high level of multiple, independent and oftentimes urgent decisions that will be required of this position, having s trategic and analytical thinking skills with an ability to solve problems and make effective decisions is imperative for this role.

As part of the Student Support Leadership team within the Office of the VPSA/DOS, this position will provide a high level of student service to a very diverse population, fostering a positive and professional environment and culture. Manage projects and initiatives that support student success, help students successfully navigate unforeseen challenging circumstances, and collaborate with many constituents across the campus community in support of these efforts. Assist with data and assessment activities that evaluate the quality of Student Support center services to students.

  • Provide support to students, family members and colleagues who contact the office seeking help and guidance; make referrals as appropriate. Provide active follow-up to students who are hospitalized, injured, or experience a health concern that involve a response from University Police and/or the Stony Brook Volunteer Ambulance Corp. Gather profile information on students seeking support, including advising history, class schedules, and other relevant facts. Communicate and collaborate with faculty and others as appropriate regarding a student's short-term or extended absence from class. Troubleshoot problems presented by students,parents/guardians/family members, faculty, staff, and other constituents. Respond and provide oversight throughout a crisis situation, using discretion and judgment regarding communication and escalation of the incident. Coordinate the response to crises with Student Support center colleagues and offer assistance to affected students, families, and University community members. Communicate and collaborate with key constituents throughout campus during a crisis and provide ongoing follow up to resolve the situation.

  • Serve as a resource to the student and make appropriate referrals to Academic Advising, Academic Departments, Center for Prevention and Outreach, Counseling and Psychological Services, Office of Institutional Diversity and Equity, Student Accessibility Support Center, Student Health Services, University Police, and other Student Affairs or University departments.

  • Respond to and provide oversight throughout a crisis situation, using discretion and judgment regarding communication and escalation of the incident. Coordinate the response to crises with Student Support colleagues and offer assistance to affected students, families, and University community members. Communicate and collaborate with key constituents throughout campus during a crisis and provide ongoing follow up to resolve the situation. Serve as a resource to the student and make appropriate referrals to Academic Advising, Academic Departments, Center for Prevention and Outreach, Counseling and Psychological Services, Office of Institutional Diversity and Equity, Student Accessibility Support Center, Student Health Services, University Police, and other Student Affairs or University departments.

  • Serve as the day-to-day operations manager for the Office of the VPSA/DOS, troubleshooting the multitude of issues that may present themselves, escalating as appropriate. Participate in all phases of hiring, training, and supervising of student staff including posting positions on Handshake, setting up interviews, coordinating assignments and schedules, and managing student productivity and performance to maximize their experience. Collaborate with other departments to solicit donations for the Student Hardship Fund and contribute to making decisions on student funding requests.Create and update website and social media calendar with content related to Student Support center activities and services. Craft ongoing e-mail and social media communications to students. Write stories about student-focused activities and events that are tied to initiatives within the Division of Student Affairs such as the Student Hardship Fund. Collaborate on projects with the Divisional Communications Manager including the Divisional newsletter.

  • Manage special projects and initiatives that support student success. This includes, but is not limited to coordinating division-wide task forces, providing an analysis on SUNY, University, or division-wide initiatives; working with theVPSA/DOSand project team on strategic planning and setting project goals. Responsible for the day-to-day programmatic functions necessary to carry out the objectives of the projects. Perform background fact finding and data-gathering, researching issues relevant to the projects. Evaluate project activities for effectiveness and implement processimprovements as needed.Coordinate departmental events and outreach that foster a caring, supportive campus community and embrace the diversity of the student community. Participate on divisional committees and professional development opportunities that help accomplish the divisional strategic plan. Serve on the Student Affairs Leadership Team (SALT), attending meetings and contributing to team activities. Participate in and present at admissions events as well as new student and family program orientation events, communicating to audiences about the services provided by Student Affairs and the Student Support center. Initiate and support divisional and campus wide initiatives that promote student engagement, retention, and graduation.

  • Other duties or projects as assigned as appropriate to rank and department mission.

Special Notes:

This is a part time appointment (.75 FTE). FLSA Nonexempt position, eligible for the overtime provisions of the FLSA. Evening and weekend work may be required at times.

Stony Brook University is 100% tobacco-free as of January 1, 2016. See our policy and learn more at stonybrook.edu/tobaccofree .

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at

info@goer.ny.gov .

About Stony Brook:

Stony Brook University, home to many highly ranked graduate research programs, is located 60 miles from New York City on Long Island's scenic North Shore. Our 1,100-acre campus is home to 24,000 undergraduate, graduate, and doctoral students and more than 13,500 faculty and staff. SBU is a comprehensive research-intensive university and a member of the prestigious Association of American Universities (AAU), which includes 34 public universities among its 62 members. SBU consists of 12 schools and colleges and a teaching hospital that provides state-of-the-art healthcare in the Long Island region. SBU also manages and performs joint research with Brookhaven National Laboratory, the only Department of Energy Laboratory in the Northeast, and shares doctoral programs with Cold Spring Harbor Laboratory, a world-renowned molecular biology institute. Home to the Emerson String Quartet, the Jackson Pollock House in East Hampton, New York, the Humanities Institute, and the Southampton Arts Program, and with endeavors that extend to the Turkana Basin Institute in Kenya and the Ranomafana National Park in Madagascar, SBU sustains an international reputation that cuts across the arts, humanities, social sciences, and natural sciences.

Stony Brook University is an Affirmative Action/Equal Opportunity employer. We encourage protected veterans, individuals with disabilities, women and minorities to apply.

If you need a disability related accommodation, please call the University Human Resource Services Department at (631) 632- 6161 or the University Hospital Human Resources Department at (631) 444-4700. In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics is available upon request by calling (631) 632- 6350. It can also be viewed on line at the University Police website at http://www.stonybrook.edu/police .

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Official Job Title: Counselor

Job Field: Administrative & Professional (non-Clinical)

Primary Location: US-NY-Stony Brook

Department/Hiring Area: Dean of Students-Stony Brook University

Schedule: Part-time Shift: Day Shift Shift Hours: 8:30 a.m. - 5:00 p.m. (.75 FTE) Pass Days: Sat, Sun

Posting Start Date: Apr 12, 2019

Posting End Date: Apr 27, 2019, 3:59:00 AM

Salary: Commensurate with experience within the range $41,250 - $48,750 at 75 FTE.

Salary Grade: SL3

Appointment Type: Term

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