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ServiceNow, Inc. Advisory Presales Solution Consultant, Customer Service (Telco) in Staines, United Kingdom

Role: Presales Solution Consultant – Customer Service/CX/Customer EngagementLocation: Staines, UK ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We’re disruptive. ServiceNow is building on our reputation for Service Management and extending our platform, so our customers may now take advantage of a Service Management approach to support their customers. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better and inspiring each other to be better as well. As a member of our pre-sales team you will have a major impact on our future success. While customers have extended ServiceNow to support their external customers for years, this is a relatively new and exciting product focus for ServiceNow. Members of this team will have an opportunity to grow this business from the ground up, along with support from the business unit, executive team, and sales.

As Customer Service Management Solution Consultant (Presales), you will be responsible for supporting the sales effort, including product customer requirements gathering, demonstrations, product configuration for proof of concepts, and participation in marketing events. Good customer service skills, the ability to learn quickly; along with the ability to translate technical capabilities into benefits is crucial. You will be the product expert that conveys value to address customers’ business issues. What you get to do in this role:

  • Help develop and contribute to sales campaigns focused on Customer Service Management

  • Contribute and maintain a showcase of Customer Service Management solutions created on the ServiceNow platform

  • Help develop programs that enable other Solution Consultants to demonstrate the value of Customer Service Management on the ServiceNow platform

  • Handle product feature and technical questions from customers, channel partners and ServiceNow colleagues

  • Acquire and expand working knowledge of all ServiceNow applications

  • Configure demonstration environments to address customer requirements and business issues

  • Deliver product demonstrations to customers and products, in person, and through WebEx

  • Collaborate with Product Management and Development team members to enhance ServiceNow products with new features that address customer needs

  • Share best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of the other team members

  • Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors.

  • Communicate with both business and technical decision makers

  • Responding to Request for Information/Proposal documents

  • Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars etc…

  • Act as the ServiceNow subject matter expert at executive briefings / marketing events

In order to be successful in this role, we need someone who has:

  • Pre-sales Solution Consulting experience in the Customer Service Management/CRM/CX industry.

  • Customer Service Management systems/CRM/CX systems experience is preferable. SaaS experience is preferable.

  • Ability to work with integration and implementation partners

  • Some Industry Business knowledge will be highly appreciated (Financial Services, Manufacturing, Telecommunications, Insurance, Retail….)

  • Proven pre-sales skills: excellent communication skills in writing, speaking and presenting

  • Organized and detail-oriented

  • Is passionate about evangelizing our capabilities and success on social media and the ServiceNow Community website

  • Experience speaking with both business decision makers, and technical decision makers

  • Self-starter; ability to effectively complete tasks and projects with minimal supervision

  • Proficiency with the ServiceNow Platform or who exhibits prior and current technical expertise in web technology and the ability to learn new technology.

  • Experience working collaboratively with product management, product marketing and product development

  • Ability to effectively communicate ServiceNow value proposition and key differentiators to prospects

  • Knowledge of Html, Css, Javascript (Angular/Boostrap), API (Rest/Soap), BI Builder would be a great plus

  • Fluent written and spoken English plus local language

  • A self-starter, driver and out of the box thinker

  • A high degree of passion, energy, drive and willingness to travel

  • Flexible with creative problem solving skills

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

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