Our Ability Jobs

Working Title: Workstation Deployment Technician

Job Class: Information Technology Specialist 1

Agency: Minnesota IT Services

• Job ID : 81177

• Location : St. Paul

• Telework Eligible : No

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 10/25/2024

• Closing Date : 10/31/2024

• Hiring Agency/Seniority Unit : Minnesota IT Services

• Division/Unit : Enterprise / Work Station Deployment

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : Yes; approximately 50%

• Salary Range: $25.16 - $37.77 / hourly; $52,534 - $78,863 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,600+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.

This position exists to assist with the lifecycle tasks related to desktop and laptop computers, currently an installed base of approximately 37,000 devices. These tasks include, but are not limited to: preparation, imaging, operating system and application installation, transfer of user settings and data, placement on the customer’s desk, onboarding of the customer to the new computer, retrieval of the customer’s previous computer, sanitization and removal of computer hardware.

This position will perform assigned work in a variety of workplace environments. This includes but is not limited to large multi-tenant office buildings, regional field offices, correctional facilities, elected official offices, laboratories, warehouses and public use spaces.

This position requires an employee to be onsite at the work location, but may be eligible for telework in the future.

• Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies in St. Paul, Minnesota..

• Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible.

*This position requires some travel to State of Minnesota office locations throughout the state, including occasional overnight stays. This requires a valid driver's license for travel between agency-based offices. Estimated travel is 50%.

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume. Resume tips here. (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) :

Position requires a minimum of one (1) year of IT desktop technical support experience.

Experience must include:

• Experience connecting and installing software and hardware.

• Experience setting up desktops and laptops.

• Experience troubleshooting software and hardware (e.g. A+ certification).

• Experience imaging desktops and laptops for deployments (e.g. SCCM, Ghost or Acronis).

• Experience working with incident logging, work tracking systems for retrieving ticket queue for work orders. (e.g. Remedy onDemand, Footprints, or ServiceNow).

• Experience with Windows Client Operating Systems (e.g. Windows 7 and Windows 10).

• Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.

• Customer service skills that include active listening, empathy, and problem-solving.

An associate’s degree or higher in Information Technology or an IT related field substitutes for one (1) year of experience.

Preferred Qualifications

• Demonstrated ability to translate technical information for non-technical staff.

• Good organizational skills, ability to work independently, and excellent written and verbal skills.

Physical Requirements

Requires moving/lifting devices such as desktops, monitors, laptops, and miscellaneous equipment from multiple locations (Desk to desk or from one agency site to another), lifting devices up on to storage shelves (Above head (25 lbs)) and being able to gain access under desks (crawl).

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

• SEMA4 Records Check (applies to current and past state employees only)

• Criminal History Check

• Reference Check

• Social Security and Address Verification

• Education Verification

• CJIS Background Check

• Driver's License Record Check

• Other legally required checks

• Tax Check

Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.