Our Ability Jobs

Working Title: Team Lead / Lead Worker

Job Class: Office and Administrative Specialist, Senior

Agency: Public Safety Dept

• Job ID : 81789

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers and DPS employees eligible to bid (permanent, classified employees in the same job and class). Eligible bidders should apply through self-service AND confirm their interest bid by emailing megan.lund@state.mn.us by 11:59 PM 11/20/2024.

• Date Posted : 11/14/2024

• Closing Date : 11/20/2024

• Hiring Agency/Seniority Unit : Public Safety Dept / Public Safety-AFSCME

• Division/Unit : DVS Administrative Services / DVS Title & Registration T5

• Work Shift/Work Hours : Day Shift / 8:00 AM - 4:30 PM

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $21.90 - $29.65 / hourly; $45,727 - $61,909 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 206 - Clerical/AFSCME

• Work Area : Town Square - 445 Minnesota St, St Paul, MN

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

To serve as a team leader of a motor vehicle and driver license/identification card issuing team. In coordination with the supervisor the team leader would prioritize work, schedule and assign team members to work on specified work queues, and report on the work activities of the team in order to achieve DVS performance goals. The team leader would assist team members with resolving complex customer service issues and questions. Further, the team leader would coordinate with the supervisor and provide training to team members in motor vehicle and driver license/identification card issuing processes and procedures.

Minimum Qualifications

• Ability to provide training to others within the work unit on the program policies, procedures, and standards of administrative materials

• Lead work skills sufficient to set work priorities, schedule, assign, direct, guide and report on the work activities of employees assigned

• Data entry sufficient to examine, proofread, and compare records to ensure that accurate information is entered and updated to systems

• Ability to explain the reasons for transactions, procedures, rules, and regulations so that others understand the information that is being given

• Word processing skills sufficient to create, edit, and finalize emails, memos, and letters, for both internal and external customers

Preferred Qualifications

• Previous experience in reviewing either motor vehicle applications or REAL ID applications, or both.

• Graduate of one of the following public sector training programs: Project for Pride in Living, HIRED, Goodwill Easter Seals, Twin Cities Rise, Takoda, Hmong American Partnership, CLUES or similar Department of Employment and Economic Development (DEED) sponsored workforce development programs

• Bilingual language proficiency

• Ability to work cooperatively with individuals from diverse backgrounds and underserved communities

Physical Requirements

Requires occasionally moving and transporting such articles as file folders and small tools. May need to maintain a stationary position for long periods of time while carrying out job duties.

Additional Requirements

This position requires successful completion of the following:

It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, which includes the following components:

1. Criminal history

2. Reference check

3. Fingerprint (EDL/REAL)

4. Credit check

5. US citizenship verification

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.