Our Ability Jobs

Working Title: Quality Assurance and Lead Counselor Manager

Job Class: State Program Administrator, Manager

Agency: Department of Employment and Economic Development

• Who May Apply : Open to all qualified job seekers

• Date Posted : 04/17/2024

• Closing Date : 05/07/2024

• Hiring Agency/Seniority Unit : Employ & Econ Development Dept / Employ & Econ Dev -Managerial

• Division/Unit : Rehabilitation Services / RS Training & Development

• Work Shift/Work Hours : Day Shift, 8:00am to 4:30pm

• Days of Work : Monday - Friday

• Travel Required : Yes, up to 20% of the time

• Salary Range: $38.53 - $55.69 / hourly; $80,450 - $116,280 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 220 - Manager/Unrep

• FLSA Status : Exempt - Executive

• Telework Eligible : Yes, may be eligible to telework up to five (5) days per week

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

This position works in DEED’s Vocational Rehabilitation Services (VRS) division, which empowers Minnesotans with disabilities to achieve their goals for competitive, integrated employment and career development. You’ll be part of, and contribute to, a lively and energetic team with a positive internal culture that ensures this isn’t just a job – but a career. Together the VRS team makes an impact and creates possibilities that make a real and lasting difference in the lives of people with disabilities. Share your passion for this work and join the VRS team!

The Quality Assurance and Lead Counselor Manager provides strategic oversight and leadership for the work of quality assurance (QA) specialists and lead counselors to ensure high quality, consistent VRS practices across the state. This work is critical to the accomplishment of the mission of VRS and DEED.

Specifically, the position:

• Provides leadership and direct management for the QA and lead counselor unit to assure work outcomes are consistent with VRS strategic and operational goals, objectives, and priorities;

• Leads QA to develop, organize, prioritize, and manage quality assurance audits and comprehensive case review;

• Directs the development and support of systems and processes that improve the quality and consistency of VRS counseling practices; and

• Identifies, implements, and provides oversight for broad and deep VRS system change and continuous system and process improvements.

In addition, the position serves on the VRS Senior Leadership team and acts as advisor on agency decisions and activities focused on developing and supporting consistent, effective, and high-quality rehabilitation counseling and case practices statewide.

Minimum Qualifications

To receive credit for your education and experience, your resume should clearly describe how you meet each minimum and/or preferred qualification listed, including dates of employment.

Master's Degree in Vocational Rehabilitation Counseling, Counseling, Social Work, or other closely related field as determined by the agency

AND

Four (4) years of experience analyzing, interpreting, and applying federal regulations and state policies that govern VRS work with individuals with disabilities which demonstrates knowledge of vocational rehabilitation (VR) counseling (i.e., caseload management, eligibility and priority for services determinations, assessment of VR needs, development of VR plans, job placement services, and employment supports that lead to success in finding, keeping, retaining, or advancing in employment).

Applicants that meet the above minimum qualification will be further evaluated on the following:

Experience as a supervisor, team lead, lead worker, or project lead.

Experience analyzing case review strategies, procedures, and practices (i.e., quality assurance).

Relationship-building skills to lead staff, influence individuals and groups, create buy-in based on mutual trust and respect, represent the agency, build consensus, manage up, down, and across the organization for system change, and engage with stakeholders at all levels.

Planning and presentation skills sufficient to effectively facilitate small and large groups, solicit diverse opinions, ensure inclusion, negotiate differences, and resolve conflicts.

Incumbent must maintain valid driver's license, & insurance, OR have other reliable transportation.

Preferred Qualifications

Experience in a managerial or supervisory role.

Possess a Certified Rehabilitation Counselor (CRC) certification.

Experience with technology sufficient to utilize Microsoft Teams, SharePoint sites, Microsoft Forms, Excel Spreadsheets, PowerPoint, and Tableau reports.

Ability to write and communicate clearly and effectively.

Knowledge of principles of adult learning.

Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

This position requires successful completion of the following:

Resumes of all applicants to this posting will be evaluated against the Minimum Qualifications stated above. If your skills match the required skills for this position, the department may contact you. Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance and education. It includes contact with the applicant's current and/or former employers.

A Criminal Background Check will be conducted on all finalists for this position. A criminal conviction will not automatically remove you from consideration for employment.

When the position requires travel and the applicant drives a state owned or leased vehicle, a driver's license record check will be conducted.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.