Our Ability Jobs

Working Title: Revenue Collections Officer 1

Job Class: Revenue Collections Officer 1

Agency: Revenue Dept

• Job ID : 80135

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 9/19/2024.

• Date Posted : 09/13/2024

• Closing Date : 09/23/2024

• Hiring Agency/Seniority Unit : Revenue Dept / Revenue (inc Assessors)-AFSCME

• Division/Unit : Collection Division / Collection (Various units)

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $22.57 - $31.89 / hourly; $47,126 - $66,586 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 207 - Technical/AFSCME

• Work Area : Collection Division

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the Collection Division at the Minnesota Department of Revenue as a Revenue Collection Officer! Our Revenue Collection Officer positions are unique in comparison to traditional debt collection roles. These positions focus on providing service, guidance, and education to our customers. In a typical day, you will have the opportunity to do research, documentation (process client correspondence, review cases, etc.), negotiate payment arrangements, and handle an average of 15+ calls daily. We set you up for success by providing six months of paid training that is focused on learning Minnesota tax laws and how to resolve customer concerns. A successful candidate is someone who enjoys providing a positive customer experience, utilizes excellent communication skills, organization skills, and be able to prioritize. Additionally, someone who can respond to taxpayer concerns with empathy and patience, all while striving toward solutions for resolving taxpayer accounts.

Why join the Collection Division?

The Collection division is committed to providing employees with opportunities for their career development and aims to provide a rewarding work experience for all of our team members. Your work has a purpose – your role as a Revenue Collection Officer is a big part of working together to fund the future for all of Minnesota! We collect revenue that funds education, healthcare, roads and bridges, parks and trails, and much more. In addition, this role fulfills our mission to provide quality service to all customers, collect debt, promote compliance, and serve customers with efficiency, fairness, respect, and integrity.

Learn more about the Revenue Collections Officer 1 (https://www.youtube.com/watch?v=TZtW8k03_Hs) position here.

This position is eligible for telework. There may be occasional required days at the St. Paul office.

Teleworking employees are required to live in Minnesota or in a state bordering Minnesota.

This posting may be used to fill multiple vacancies.

Minimum Qualifications

• One (1) year of customer service experience.

• Experience using Microsoft Office applications including Word, Excel, Teams, Outlook, and Edge.

• Strong analytical, problem solving and organizational skills.

• Experience communicating effectively with internal partners and external customers.

Preferred Qualifications

• Experience working in a virtual environment.

• Prior collection experience.

• Ability to multitask with multiple computer applications.

• Experience understanding and explaining laws, policies, regulations, or procedures to customers.

• Experience providing effective communication to customers over the phone.

• Experience corresponding with customers of diverse backgrounds.

Physical Requirements

Requires occasional moving of articles such as boxes, accounting records, laptop computer, and portable printer.

Additional Requirements

Prior to an offer of employment, a background check will be conducted. This will include, but is not limited to checking degrees and licensures, criminal history, and tax filing and payment history. All individual income tax filing and payment obligations must be current prior to interviewing for this position.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.