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Working Title: Retirement Services Supervisor

Job Class: Retirement Services Supervisor

Agency: Public Employees Retire Assoc

• Job ID : 80926

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 10/11/2024

• Closing Date : 10/24/2024

• Hiring Agency/Seniority Unit : Public Employees Retire Assoc / Pub Employ Retire Assoc-MMA

• Division/Unit : Personnel / Records Management

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $33.61 - $48.66 / hourly; $70,177 - $101,602 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 216 - Middle Management Association/MMA

• FLSA Status : Exempt - Executive

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position exists to plan, direct, and supervise the business functions and the employees of the Member Service Center – including all representatives in the member service center and front desk staff in the St. Paul office. This position is to ensure for staff in the Member Service Center and the St. Paul reception area: that all member phone calls, online communication, personal visitors and other inquiries are handled in accordance with Minnesota Statutes 353 and 356; expert counseling is provided to members or benefit recipients on benefits, federal and state tax issues, and financial planning relating to PERA; and the department’s output accomplishes PERA’s mission, vision, and objectives within established laws, policies, rules, budget, time schedules, and standards. This position will also assist the Member Service Center Retirement Services Director (MSC RSD) with overall Member Service Center department needs, and serve as a backup to the MSC RSD in the event of absence.

This is achieved through:

• Direction – train, coach, drive performance and counsel employees on the best ways to accomplish goals, develop productive work relationships, and facilitate the continuous improvement of work processes and individual employee performance.

• Oversight – observation of employees as they work and knowing work outcomes.

• Liaison – between employees and managers as well as between the goals and objectives of the organization and the day-to-day operations of the department.

• Coordination/Collaboration – with division supervisors and managers to ensure adequate resources are available to best accommodate member service needs.

This position is eligible for telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) . Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible.

*Only applicants whose application and resume clearly demonstrate fulfillment of each minimum qualification listed below will be considered for this position. Ensure your resume contains descriptions of your work experience sufficient for comparison against the requirements stated below. Also, indicate the beginning and ending month and year for each job held .

Minimum Qualifications

*Four (4) years of professional level experience that includes demonstrated ability to apply the following retirement or financial skills; complex calculations, benefit interpretation and counseling, reading/interpreting statutes, rules and regulations, and project management of which at least two (2) years must be supervisory or lead work.

**A Bachelor’s Degree in Public Administration, Business Administration or Finance may substitute for one (1) year of required professional level benefit or retirement plan administration experience.

Years of experience and education must also demonstrate the following:

• Supervisory or lead work skills sufficient to plan, develop, and organize available resources to obtain the department’s goals and objectives, including policy and planning responsibilities

• Advanced experience working for a public pension fund or private financial services institution sufficient to apply statutes and rules to calculations and benefits

• Strong human relations skills and diplomacy, including skills such as coaching, listening, conflict resolution, change management, problem-solving, meeting facilitation, training, etc.

• Significant knowledge of retirement laws and regulations that govern and control work processes, systems, and functions.

• Proficiency with Microsoft Office Excel and Word sufficient to perform related work responsibilities (creating correspondence, reports, spreadsheets, graphs, presentation materials, etc.).

Preferred Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, Math, or Public Administration

• Knowledge of the laws, regulations, and provisions of the Minnesota merit system and current labor-management contracts

• Knowledge and experience working with Federal and State programs, and applying State and Federal Laws and Regulations including Minnesota Statutes Chapters 353 and 356

Physical Requirements

Requires occasionally lifting and/or carrying such articles as file folders, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of movement is often necessary in carrying out job duties.

Additional Requirements

It is the policy of the Retirement Systems of MN that all employees submit to a background investigation prior to employment. The background check may consist of the following components:

• SEMA4 Records Check (applies to current and past State employees only)

• Criminal History Check

• Employment Reference Check

• Social Security and Address Verification

• Education Verification

• Driver’s license check

**The Retirement Systems will not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.