Our Ability Jobs

Working Title: Registry & Support Supervisor

Job Class: Office Services Supervisor 3

Agency: Office of Cannabis Management

• Job ID : 80168

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 09/12/2024

• Closing Date : 09/18/2024

• Hiring Agency/Seniority Unit : Cannabis Management Office / Cannabis Mgt Off - MMA

• Division/Unit : Cannabis Management Office-OCM / Medical Cannabis Staff

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $26.84 - $40.48 / hourly; $56,041 - $84,522 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 216 - Middle Management Association/MMA

• FLSA Status : Exempt - Administrative

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Office of Cannabis Management is currently seeking a Registry & Support Supervisor to oversee the daily administration and operation of the Division of Medical Cannabis (DMC) in relation to the medical cannabis registry and associated support center.

This position is located in St. Paul and may telework from home two days per week and is expected to be in the office three days per week.

A successful incumbent in this position will be able to:

• Provide management & oversight to the DMC registry and support center staff and provide a high level of customer service

• Ensure program objectives are met effectively and efficiently

• Provide management and oversight for the DMC registry and support center data systems

• Provide quality assurance checks and continuously improve the customer experience while ensuring regulatory compliance

Minimum Qualifications

To facilitate proper years of service crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

• Supervisory or lead worker experience OR completion of the State’s Emerging Leaders Institute (ELI), Senior Leadership Institute (SLI), Strategic Effectiveness for Aspiring Leaders (SEAL), or similar leadership development program OR a paid or unpaid position leading a program or chairing a committee (leading a program or chairing a committee must include 1+ years of identifying issues, goals, and strategic actions and 100+ hours per year time commitment)

• Three (3) years of customer service experience which includes entering and managing data and/or operating in a call center environment

• Skill in customer service sufficient to effectively and respectfully answer questions and advise customers of program policies, procedures, and regulations

• Skill in database management sufficient to set up and run basic queries, review and analyze data, and identify problem areas

• Skill in directing the work activities of employees to ensure standards, deadlines, and procedures/processes are being met

• Excellent communication skills sufficient to effectively deliver complex information to a variety of audiences

• The ability to celebrate diversity and a strong commitment to a respectful and inclusive work environment

Preferred Qualifications

• Supervisory or management experience in a call center environment

• Knowledge of MN medical cannabis laws and regulations

• Experience in the cannabis, hemp, or other county, state, or federally regulated industry

• Experience drafting policies, procedures, rules, etc.

Additional Requirements

A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:

• SEMA4 records check (applies to current and former state employees only)

• Employment reference check

• Conflict of interest review

• Criminal background check

The Office of Cannabis Management will not sponsor applicants for work visas. All applicants must be legally authorized to work in the United States.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.