Our Ability Jobs

Working Title: Receptionist

Job Class: Customer Service Specialist, Intermediate

Agency: Attorney General's Office

• Job ID : 85243

• Location : St. Paul

• Telework Eligible : No

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 03/31/2025

• Closing Date : 04/14/2025

• Hiring Agency/Seniority Unit : Attorney General's Office / Attorney General-AFSCME

• Division/Unit : Attorney Gen. / Shared Services

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $20.45 - $27.12 / hourly; $42,699 - $56,626 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 206 - Clerical/AFSCME

• Work Area : Town Square Tower

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The office is seeking a Receptionist (Customer Service Specialist Intermediate) for our Town Square Tower office location. This position will provide customer service assistance and other administrative support services to external customers such as citizens and private and public organizations, as well as the employees of the Attorney General's Office, in person or over the phone. These services are offered by sharing a variety of detailed information on agency divisions, procedural information and services offered by the Agency. This work includes services such as receiving visitors, answering incoming calls, mail processing and several other office support tasks.

A successful candidate in this position will be able to:

• Manage visitors, staff, and deliveries in a secure, friendly, efficient, and professional manner.

• Operate phone systems so that all calls, messages, and inquiries are directed to the appropriate people quickly and courteously.

• Process incoming and outgoing mail and faxes.

This position requires reporting to our Town Square Tower office location in person daily with occasional travel to provide back-up support at the Capitol office location.

Minimum Qualifications

• Skill in:

• Customer service sufficient to respond effectively to clients, coworkers, and customers who have questions about agency operations and procedures (in person, in writing, on the phone, and other electronic correspondence).

• Customer service sufficient to respectfully engage with clients, coworkers, and customers, when handling difficult or complex problems and resolving escalated complaints and disputes.

• Word processing sufficient to prepare, edit, and finalize emails, memos, reports, and/or other documents and types of written communication that are grammatically correct, in proper format, and free of spelling errors.

• Using spreadsheet applications, such as Microsoft Excel to enter, compile, store, and retrieve data.

• Ability to:

• Answer questions politely via phone, email, and other written or electronic correspondence.

• Learn to use a multi-line telephone console, efficiently transfer calls, and take accurate messages.

• Explain policies and procedures in a clear, concise, and professional manner to both internal and external customers.

Preferred Qualifications

• 2+ years of experience in customer service and/or receptionist roles and responsibilities.

• Education or experience in a law office setting.

• Knowledge of the programs and services provided by the Office of the Minnesota Attorney General.

• Ability to determine task priorities when multiple tasks have competing deadlines.

Physical Requirements

• Work in a seated or standing position for extended periods of time

• Use a keyboard for extended periods of time which may include repetitive motion

• Maintain a stationary position for a prolonged period of the day

Additional Requirements

It is our policy that all candidates submit to a background check prior to employment. This background check may consist of the following components:

• Conflict of Interest Review

• Criminal History Check

• Education / License Verification

• Employment Reference / Records Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.