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State of Minnesota Office of Inspector General (OIG) Enterprise Product, Experience, and User Success Manager / Human Services Manager 2 in St. Paul, Minnesota

Working Title: Office of Inspector General (OIG) Enterprise Product, Experience, and User Success Manager

Job Class: Human Services Manager 2

Agency: Human Services Dept

  • Who May Apply : Open to all qualified job seekers

  • Date Posted : 11/14/2023

  • Closing Date : 12/04/2023

  • Hiring Agency/Seniority Unit : Human Services Dept / DHS Manager

  • Division/Unit : Department of Human Services / OIG P&A Soln Product Line Mgr

  • Work Shift/Work Hours : Day Shift / 8:00 a.m. - 4:30 p.m.

  • Days of Work : Monday - Friday

  • Travel Required : No

  • Salary Range: $39.35 - $56.61 / hourly; $82,162 - $118,201 / annually

  • Classified Status : Classified

  • Bargaining Unit/Union : 220 - Manager/Unrep

  • FLSA Status : Exempt - Administrative

  • Telework Eligible : Yes

  • Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

Telework (https://dhs.intranet.mn.gov/buildings-facilities/hybrid-telework/telework/index.jsp) (within Minnesota or neighboring states) and flexible hour options are available with a required in office meeting monthly.

The Office of Inspector General (OIG) Enterprise Product, Experience, and User Success Manager creates and directs the product group strategic vision, roadmap, governance, and budget and oversees the product evolution and lifecycle of the three products within the product group. The OIG Enterprise Product, Experience, and User Success Manager also identifies and creates enhancements to product group offerings to address the needs of the people we serve in alignment with the Department of Human Services (DHS) mission and vision (https://dhs.intranet.mn.gov/organizational-directories-info/values-mission-strategic-plan-history/index.jsp) , DHS Equity Policy (https://dhs.intranet.mn.gov/policies-procedures-forms/policies-summary/equal-opportunity/equity-policy/index.jsp) , and the DHS (https://dhs.intranet.mn.gov/organizational-directories-info/agencywide-initiatives/strategic-plan-2023-27/index.jsp) strategic plan in coordination with the Director of Business Integration and Analytics. The OIG Enterprise Product, Experience, and User Success Manager brings consistency and scalability of experience across the three product teams within the product group, working closely with product managers to identify product visions, roadmaps, and features that consider empathy, equity, and people centricity to enhance the user experience and maximize the value to internal and external customers. The OIG Enterprise Product, Experience, and User Success Manager aligns stakeholder engagement and relationships across the product group and shared service teams. The OIG Enterprise Product, Experience, and User Success Manager is a servant leader with a growth mindset who inspires product teams to achieve product group objectives, fosters innovation, encourages cross-functional teamwork and knowledge sharing, and mentors and develops product and shared service teams and team members.

Minimum Qualifications

Two (2) years of specialized professional experience with product development road mapping, technology strategies, or modernization strategies.


Three (3) years of demonstrated leadership experience*.

*Leadership experience can include:

  • Experience as a supervisor, lead worker, team lead, project lead;

  • Completion of a State of Minnesota leadership program (e.g. ELI, L4);

  • A paid/unpaid position leading a program or chairing a committee (e.g. ERG) - experience must include:

o 1+ year of experience identifying issues, goals and strategic actions

o 100+ hours per year time commitment

Experience must demonstrate the following:

  • Serving in a product owner and/or product manager capacity.

  • Deploying modern digital product or agile delivery practices.

  • Coaching, mentoring, and developing staff while building relationships.

Preferred Qualifications

  • Human service, early childhood education, regulatory licensing, program integrity audit and investigation programs that the product group operates in, including market trends, customer needs, and agency product ecosystem.

  • Legislative process including development of budget and policy proposals, fiscal notes, and talking points.

  • Laws, rules, regulations, compliance requirements and procurement processes that impact the product group.

  • work effectively in a rapidly changing environment and shift priorities appropriately to produce better product group outcomes.

  • Listen to various points of views and diffuse extreme reactions and negotiate with a variety of interests to reach consensus, support, or compromise.

  • Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.


Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.