Our Ability Jobs

Working Title: IT Infrastructure Supervisor

Job Class: M1 (Attorney General's Office)

Agency: Attorney General's Office

• Job ID : 82755

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 12/20/2024

• Closing Date : 01/13/2025

• Hiring Agency/Seniority Unit : Attorney General's Office

• Division/Unit : Attorney Gen. / InformationTechnology

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $37.36 - $69.54 / hourly; $78,007 - $145,199 / annually

• Classified Status : Unclassified

• Bargaining Unit/Union : 221- Excluded All Others/Unrep

• FLSA Status : Exempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : No

Priority consideration may be given to those that apply early; interviews may be conducted prior to the closing date.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Office is currently seeking an IT Infrastructure Supervisor in the IT Division of the Office. The IT Infrastructure Supervisor supports the mission of the Office by overseeing the daily operations and management of the Office’s network/systems and cybersecurity teams. Incumbents supervise technical staff, ensuring the maintenance and optimization of hardware, software, and networks, and managing IT projects to meet organizational goals. Incumbents play a key role in troubleshooting technical issues, providing guidance on system security, implementing best practices, and maintaining compliance with industry standards. Incumbents collaborate with other departments to assess technology needs, recommend improvements, and ensure the smooth functioning of IT systems across the organization. Strong leadership, technical expertise, and problem-solving skills are essential for success in this role. Incumbents must have superb customer service skills and a passion to create a culture of excellence in IT. Incumbents must be detail oriented and have excellent verbal and written communication skills. This position is eligible for a hybrid work environment. This position reports to the IT Division Manager.

A successful candidate will be able to:

• Manage the day-to-day activities of the network/systems and cybersecurity teams to ensure completion of activities in a timely manner;

• Serve as an individual expert and leader to network, systems, cloud, and cybersecurity IT staff;

• Provide leadership and supervision to IT staff;

• Ensure that employees are productive and motivated;

• Hire staff, assign work, set priorities, evaluate performance, and assess staff training needs;

• Mentor, motivate, and oversee technical development of staff by assessing training needs and conducting training to help achieve their goals;

• Contribute to the development of standards, methods, policies, and procedures;

• Assist with the development and recommendations of budgets and controls expenditures;

• Manage the operations of assigned IT areas, including costs, methods, technology, and vendor management;

• Analyze complex and technical problems requiring diagnosis, testing, and judgment of which procedure is most important;

• Assess and evaluate operations to identify functional adjustments to improve performance;

• Recommend changes to system hardware, software, operations, and facilities to meet standards and department's mission;

• Advise management of required changes and ensure the development and implementation of systems improvement;

• Participate in developing and maintaining IT disaster recovery planning;

• Focus on short-term operational planning and execution of plans to achieve annual results;

• Determine the way work should be completed within established guidelines;

• Develop short-and long-range plans;

• Prepare project-phase plans, schedules, and cost estimates;

• Research, plan for, and assist in the installation of new or upgraded IT needs and requirements; and

• Keep current on IT technology and advancements.

• Advise users and management on IT needs.

Minimum Qualifications

• Degree in business administration, management, information technology, or closely related field (experience may substitute for degree)

• Five or more years of hands-on experience in IT infrastructure, server/storage/network engineering, cybersecurity, and/or related disciplines

• Two or more years of supervisory/management experience

• Excellent organizational skills and attention to detail, including the ability to work independently, collaborate and work effectively as part of a team, ability to prioritize projects and multi-task, and have strong interpersonal skills with both stakeholders and team members

• Possess strong knowledge of management practices and current trends in information technology

• Experience in: Network design and configuration; routing and switching technologies; network performance monitoring and troubleshooting; server and operating system management; virtualization and cloud infrastructure; backup and recovery; security infrastructure; security incident management; vulnerability management and penetration testing; security compliance; project management; team leadership; resource allocation and scheduling; automation and scripting; disaster recovery planning; high availability and load balancing; regulatory compliance; incident management and service desk

Preferred Qualifications

Knowledge of:

• CJIS Compliance

• NIST Cybersecurity Framework

Experience in:

• Conducting technical training; analyzing and explaining complex data and analytics to management and external stakeholders; participating in short-and long-range IT planning including developing and implementing policies and procedures

Experience with the following systems/technologies:

• Microsoft Government Community Cloud (GCC); Microsoft Power Platform; Azure AD; Windows Server Operating Systems; Group Policy; VMware Cloud Foundation; Cisco FTD Firewalls; Cisco Umbrella; Meraki Networking; Nimble Storage; Veeam; Vertiv Liebert UPS; Vertiv Liebert CW; Microsoft Defender; Microsoft Azure Sentinel; SentinelOne; Qualys; Tenable; C-CURE

Physical Requirements

• Ability to move and transport such articles as files, IT equipment, and resource materials weighing up to 20 pounds

Additional Requirements

It is our policy that all candidates submit to a background investigation prior to employment. This background check may consist of the following components:

• SEMA4 Records Check (state employment records)

• Criminal History Check

• Employment Reference Check

• Education/License Verification

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.