Our Ability Jobs

Working Title: Help Desk Lead Worker

Job Class: Workforce Development Specialist 2

Agency: Department of Employment and Economic Development

• Job ID : 80221

• Location : St. Paul

• Telework Eligible : Yes, may be eligible to telework up to four (4) days per week.

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 09/23/2024.

• Posting Date : 09/17/2024

• Closing Date : 09/23/2024

• Hiring Agency/Seniority Unit : Employment & Economic Development Department / MAPE

• Division/Unit : Workforce Development / WFD Job Seekers SVS Field Op X

• Work Shift/Work Hours : Day Shift, 8:00 AM to 4:30 PM.

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $29.78 - $43.82 / hourly; $62,180 - $91,496 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position exists to serve as a Lead Worker to support, monitor and coordinate the CareerForce Information and Assistance team which provides direct assistance to job seekers, employers, and staff for CareerForce services, events, and programs. The incumbent is also responsible for developing and implementing policies and procedures for processing employer applications on the state labor exchange. This position serves as a technical expert for managing content on CareerForceMn.com and MinnesotaWorks.net, as well as supporting career labs with Cybrarian. The incumbent coordinates and communicates with MNIT and Performance and Technical Management using Agile methods to provide support for these platforms as well as User Acceptance Testing. The position will also oversee and coordinate the CareerForce Corner partnership with the Minnesota Department of Education. The incumbent is responsible for communication with Job Service Managers and Library Directors across the state as well outreach efforts and evaluation of the services. This position is responsible for assisting with the coordination of CareerForce Statewide Workshops.

This position is telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) eligible and is occasionally required to be on-site at the office. Staff are provided with the tools and equipment to be successful in a virtual work environment and may telework from anywhere in Minnesota or a neighboring state. Please note, the telework policy could change with notice based on business needs.

This posting may be used to fill multiple positions.

Minimum Qualifications

Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

Two (2) years of experience in a role providing employment services, leading teams, or a similar role as determined by the agency

Or

Bachelor's degree in Education, Social Work, Human Services, Counseling, or related field as determined by the agency and one (1) year of experience in a role providing employment services, leading teams, or a similar role as determined by the agency.

Applicants that meet the above minimum qualification will be further evaluated on the following:

Skill in:

• Problem solving to identify and resolve customer support and technical issues

• Organization to manage workload, competing priorities and assign work to staff to meet productivity requirements

• Microsoft Office Suite including Outlook, Teams, Word, and Excel to manage, track, and report data

• Communication to build relationships with job seekers, employers, and staff/partners; facilitate workforce training participation; and deliver presentations to groups.

Preferred Qualifications

• Experience in a help desk or call center environment.

• Experience using CareerForceMN.com and Minnesotaworks.net.

• Ability to coach and mentor staff.

• Experience providing career guidance and coaching.

• Skill communicating in a secondary language.

• Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:

• Criminal Background Check

• Employment Record Review (current and former State employees only)

• Employment Reference Check

• Conflict of Interview Review

• Driver’s Record Check

The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.