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Working Title: External Relations and Engagement Coordinator

Job Class: Human Services Program Consultant

Agency: Human Services Dept

• Job ID : 77411

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 06/10/2024

• Closing Date : 06/25/2024

• Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office

• Division/Unit : Office of Inspector General / Background Studies

• Work Shift/Work Hours : Day Shift / 8:00am - 4:30pm

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $33.90 - $50.27 / hourly; $70,783 - $104,963 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Exempt - Administrative

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

*This team is currently teleworking; however, this may change in the future with notice.*

This position builds and maintains significant external relationships to advance and enable the capabilities of DHS’ statewide background study system to achieve its purpose, goals, and priorities. This position leads, coordinates, and executes ongoing outreach and engagement activities with enterprise-wide stakeholders, customer-providers, trade associations, and individual end-users. As a liaison, the incumbent cultivates and maintains effective relationships with internal and external audiences that broadens awareness and understanding of background study regulations, requirements, services, processes, and systems. The incumbent plans, develops, and implements strategic initiatives and facilitates thought-leadership opportunities; and will utilize creative approaches to solicit and measure customer-provider and end-user experiences and satisfaction. The incumbent ensures adequate and timely follow-up and responsiveness to inquiries, issues, complaints, and requests. The incumbent is a high contributor and will lead and participate in forums, workgroups, conferences, meetings, and speaking engagements.

Minimum Qualifications

Three years of experience demonstrating:

• Expertise in Portfolio and/or Project Management theories, practices and procedures

• Ability to Interpret and communicate complex legislation, regulations, and/or policies

• Proven skills in relationship building, engagement, and relationship management with public or private sector partners

• Excellent written and oral communications, examples to include report writing, process and protocol development and delivery of presentations and public speaking

Preferred Qualifications

• Knowledge of the Human Services Background Studies Act, MN Statutes, Chapter 245C

• Knowledge of the background study system; or the NETStudy 2.0 system and other office technologies, applications and functionality

• Knowledge of state and federal laws and rules pertaining to conducting background studies on persons providing direct contact services in programs licensed or regulated by the DHS or the Minnesota Department of Health

• Demonstrated leadership and negotiation skills sufficient to build commitment, cooperation, collaboration, and to resolve conflict

• A Bachelor's Degree or higher in Human/Social Services or Public Administration, Public Policy or in a related field

• Certified as Project Management Professional or as a Portfolio Management Professional

• Proficiency in using computers/technology including, collaborative platforms such as SharePoint, WebEx; and Microsoft applications: Word, Excel, Outlook, PowerPoint, and Access

• Variety of experiences working effectively with others from different backgrounds and cultures

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

Criminal Justice Information Systems (CJIS) Security Awareness Training/Certification must be obtained within 6-months of hire

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.