Our Ability Jobs

Working Title: Customer Svcs Specialist Int

Job Class: Customer Service Specialist, Intermediate

Agency: Transportation Dept

• Job ID : 78079

• Location : St. Paul

• Telework Eligible : No

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 07/02/2024

• Closing Date : 07/09/2024

• Hiring Agency/Seniority Unit : Transportation Dept / DOT-Metro-Central Off-AFSCME

• Division/Unit : Motor Carrier Services / Freight&CommercialVehiclesOps

• Work Shift/Work Hours : Days

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $20.45 - $27.12 / hourly; $42,699 - $56,626 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 206 - Clerical/AFSCME

• Work Area: CO/St. Paul

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position exists to perform customer service specialist work for the Credentials unit within MnDOT’s Office of Freight and Commercial Vehicle Operations (OFCVO). Tasks include serving all customers via phone, online, in person or email, in addition to performing administrative activities (i.e. word processing, processing mail, scanning, filing, etc.) required for the efficient and effective operation of the section. This position also provides administrative services to other internal and external customers and partners of the Office and MnDOT, as needed.

This customer service representative is often the first point of contact for customer inquiries to OFCVO. The customer service representative must provide excellent customer service when greeting customers in person and over the phone. The incumbent will adhere to MnDOT’s high standard of customer service; and will treat customers, fellow employees, and other stakeholders fairly, courteously, and professionally at all times. The incumbent will also ensure the reception area (i.e., supplies, customer work surfaces, and pamphlets/handouts) is professionally maintained at all times.

MnDOT does not sponsor applicants for visas or Optional Practical Exam for STEM Students. Individuals must be legally authorized to work in the US at the start of employment.

Minimum Qualifications

· Customer service skills sufficient to help clientele with data system entries, filling out forms, work with customers and direct them to appropriate clientele and research for answers;

· Experience with word processing, spreadsheets, desktop publishing, data entry.

· Administrative skills (eg. answering phones, updating calendars, keeping receptionist area organized).

Additional Requirements

REFERENCE/BACKGROUND CHECKS:

Successful candidate must pass past-employer reference checks and criminal history check

It is our policy that all candidates submit to a background investigation prior to employment. The background check may consist of the following components:

SEMA4 Records Check

Criminal History Check

Employment Reference Check

Education/License Verification

Pre-employment Physical (if needed)

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.