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Working Title: Customer Service Specialist Sr

Job Class: Customer Service Specialist, Senior

Agency: Professional Educator Licensing and Standards Board

• Job ID : 76747

• Location : St. Paul

• Telework Eligible : No

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 05/16/2024

• Closing Date : 06/06/2024

• Hiring Agency/Seniority Unit : Prof Educator Licensing Std Bd / Prof Educ Lic Std Bd - AFSCME

• Division/Unit : PELSB / PELSB Customer Service

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $20.96 - $28.37 / hourly; $43,764 - $59,236 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 206 - Clerical/AFSCME

• Work Area : PELSB

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position exists to (1) provide general information and assistance to customers and (2) to prepare applications for processing by licensing specialists. Responsibilities Include:

• Provides technical support and services to external customers both over the phone and in person.

• Review, sort, and route incoming correspondence, applications, and requests for information. Scan documents for use in storing, tracking, and retrieving.

• Processes all bounce-back emails that were undeliverable in the PELSB General Email Box.

• Reviews and processes Center for Educator Licensing (CEL) and Educators online requests.

• Provide backup support with the processing of paper checks to ensure there is no backlog of checks.

Minimum Qualifications

• Customer service practices and principles sufficient to identify each customer’s needs, meet quality standards for services, that result in customer satisfaction

Knowledge of:

• Data entry procedures and systems, such as Microsoft Office or similar data entry systems.

• Knowledge of word processing sufficient to use software to create, format, edit, print, and save a variety of documents.

Skill in data entry sufficient to :

• Maintain accurate records and reports

• Locate Identify and correct data entry errors

Ability to:

• Accurately input, verify, and edit electronic data

• Communicate in a variety of formats to gather and relay information with tact and diplomacy

Preferred Qualifications

• Knowledge of licensure process for teachers, related service personnel, and administrators to ensure applicants are applying for the appropriate licensure.

• Knowledge of licensing operating systems including Access, PLD, Center for Educator Licensing (CEL) and Educators sufficient to process work accordingly.

• Experience with the licensing process sufficient to answer technical licensing questions

Additional Requirements

This position requires successful completion of the following:

It is the policy of PELSB that all candidates submit a background investigation prior to employment. The background check may consist of the following components: SEMA4 Records Check, Criminal History Check, Employment Reference Check, & Education/License Verification.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.