Our Ability Jobs

Working Title: Continuous Quality Improvement (CQI) Coordinator

Job Class: Human Services Program Representative 2

Agency: Human Services Dept

• Who May Apply : Open to all qualified job seekers

• Date Posted : 04/23/2024

• Closing Date : 05/06/2024

• Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office

• Division/Unit : Office of Inspector General / Background Studies

• Work Shift/Work Hours : Day Shift / 8:00am - 4:30pm

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $30.55 - $45.02 / hourly; $63,788 - $94,001 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Nonexempt

• Telework Eligible : Yes

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment.

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

This position has a flexible work arrangement that may allow for Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) or a mixture of working in our office and Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) *

The Background Studies Division (BGS) is seeking a highly skilled Continuous Quality Improvement Coordinator (CQI) to plan, design, develop, implement, and evaluate continuous quality improvement strategies and other process improvement efforts bringing expertise to a new Compliance and Quality Management (CQM) area within BGS.

This position is responsible for administering continuous quality improvement (CQI) methods, principles, techniques, and practices for all facets of DHS’ statewide background study system. The incumbent will work independently and within a team environment to ensure quality standards and adherence with all state and federal laws, rules, regulations, policies, and compliance requirements. This position will use metrics and other data to contribute to evaluations and reporting efforts.

Responsibilities include:

· Collaborate with key teams and partners to build a culture of continuous improvement

· Persistently nurture an action-based culture of continuous improvement to improve KPI’s in the areas of customer-providers, individual end-users, quality, and compliance.

· Oversee progress of improvement efforts and provide CQI training/education enabling a CQI culture & demeanor

· Facilitate the development of BGS’ CQI roadmap and future state for BGS business areas that enables a robust productivity pipeline

· Lead/work with functional teams to streamline processes, improve service delivery, enable growth, and drive efficiencies

· Drive results by providing quality standards and greater transparency into the core of BGS’ systems and operations areas

· Validate assumptions and assertions using data and mentor others to make data driven decision

· Create efficiencies through innovative solutions

Minimum Qualifications

Three (3) years professional experience in designing, planning, implementing, monitoring, and evaluating continuous improvement programs or process improvement for operations functions and/or business processes.

Experience must demonstrate the following:

· Expertise in Continuous Quality Improvement (CQI) or Process Improvement methods, principles, techniques, and practices.

· Ability to establish and maintain good working relationships with other state employees and the public.

· Proficiency in using computers/software applications, including collaborative platforms such as SharePoint, WebEx; and Microsoft applications: Word, Excel, Outlook, PowerPoint, and Access

· Demonstrated skills in planning, coordinating, implementing, and evaluating high visibility projects.

· Interpret state and federal laws, rules, regulations, and compliance requirements.

Preferred Qualifications

· Lean Six Sigma Certification

· Project Management Professional (PMP) certification

· Criminal Justice Information System (CJIS) Security Awareness certification

· Strong written and oral communication including the delivery of presentations to the public

· Ability to perform statistical, quantitative, and qualitative analysis

· Ability to remain organized, multi-task and communicate progress for ongoing projects

· Variety of experiences working effectively with others from different backgrounds and cultures

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

Criminal Justice Information System (CJIS) Security Awareness Training/Certification must be successfully completed/attained within 6-months of hire.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.